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Our Serviceterms and conditions

Policies & Privacy

Terms & Conditions for Europe Domains

25 .uk Specific terms

The following clause (25) applies specifically to .uk domain names.

25.1 .uk Domain name license registration

All .uk license applications are subject to the relevant polices and requirements Nominet and based on your agreement to such documents. By applying for registration of a .uk domain name license you agree to enter a separate contract with Nominet.

Primary policies of note with relation to .uk registration:

You warrant to us that you have accepted the terms, policies and agreements provided by Nominet.

You release use of any claim that may arise from actions undertaken by us or the registry operator in accordance with the published policy.

25.2 .uk Domain name license registrar transfer

Registrar transfer of a .uk domain name license are subject to the following:

  • You may not effect a registrar transfer within 60 days of license registration
  • You may not effect a registrar transfer within 60 days of previous registrar transfer
  • The published policies as provided by the Nominet

Registrar transfer for .uk domain name licenses requires changing the registrar tag of the domain name. You must allow 5 days for this process to take place. We may charge a manual tag change fee of $10 (AUD inc. GST).

We reserve the right to place a 'lock' on the domain name license which may result in denial of registrar transfer. We must receive a request from the registrant or authorised party (subject to satisfactory identification requirements) to unlock the domain name license.

32 .be Domain Name Licence Terms

The following clause (32) applies specifically to .be domain names.

32.1 Acceptable domain names

DNS BE will not accept the following domain names for registration:

  • Names that are already registered ("first come, first served" -principle), names in quarantine, names that are put "out-of-support" or on hold.
  • Names that consist of characters other than "a-z", "A-Z", "0-9" and "-", or that start or end with "-" (as recommended in RFC 1035, published on the web site of DNS BE).
  • Names of less than two (2) or more than sixty-three (63) characters.
  • Names with "-" on the third and the fourth position.

Names will be registered for the person whose application is completed first, notwithstanding earlier applications for those names that are not yet complete. An application is complete when it is received by the DNS BE computer system (not when it was sent), and when it contains all the data required by DNS BE.

The refusal to register a domain name does not create any rights (priority rights or other) for the applicant. The applicant may file a new application, in competition with anybody else, if that name later becomes available to the public.

32.2 Right of use

  1. After the registrar completes the registration process and pays the registration fees, registrant is granted the exclusive right to use the domain name applied for.
  2. The right of use is valid for one year and is renewable as far as the registration fee has been settled.
  3. A domain name is put on hold if DNS BE is notified that legal proceedings, whether within or outside the scope of a court of law, are in progress over that name. A domain name that is on hold cannot be transferred or deleted, nor can the details of registrant be modified. Registrant can, however, still use his domain name.
  4. DNS BE may terminate the registration if registrant breaches any of the terms and conditions of the domain name registration. In case of a breach of the terms and conditions, DNS BE can send a reminder by e-mail to both the registrar and registrant informing them that the registration will be terminated if the breach is not remedied within 14 days.
  5. After termination of the registration for reasons outside the scope of item d) of this article, the concerned domain name shall be placed in quarantine for forty (40) days. During this period the registrar can restore the domain name to its original status at the request of registrant provided that a reactivation fee is paid. At the end of this period the concerned domain name can be made available again for registration provided that it has not been reactivated.
  6. A domain name is labelled "out-of-support" in case the registrar contract with DNS BE is terminated and DNS BE has asked registrants to find a new registrar.

32.3 Fees and payment

  1. Registrant is aware that the registrar acting on his behalf must pay the initial registration fee and the renewal fee according to the agreement between the registrar and DNS BE.
  2. The registrar has access to the computer system of DNS BE in order to verify the status and expiration date of the domain names that he manages. The registrar is responsible for the timely information of registrant that the registration of his domain names is due to be renewed.
  3. DNS BE is not responsible for the registrar's non-payment of registration or renewal fees, which may result in the non-registration or cancellation of a domain name (even if registrant has paid the registrar).

32.4 Obligation to have a working e-mail address

Registrant must have a working e-mail address, which is inserted in the DNS BE data base. DNS BE and registrant must use this e-mail address for official communication between them, and registrant must keep the address up-to-date through his registrar. If the e-mail address is not kept up-to-date, registrant is in breach of these terms and conditions and DNS BE may terminate the registration as provided in article 3 above.

32.5 Agreement between domain name holder and registrar

  1. The registration and renewal process with DNS BE can only be conducted by registrant through an authorised registrar, who is acting on behalf of registrant but for its own account. DNS BE must make available on its web site a list of the authorised registrars, and a copy of the typical agreement between DNS BE and the registrar. DNS BE is not a party to the agreement between registrant and his registrar incurs no obligation or liability from that agreement.
  2. If a registrar is no longer an authorised registrar because the agreement with DNS BE is terminated, DNS BE must send an e-mail to registrants informing them that their domain name is put "out-of-support" and asking them to appoint another registrar within one month. If registrant does not appoint another registrar within one month, the registration agreement between DNS BE and registrant will be terminated at the end of its term with no possibility of renewal. Registrant's domain name will remain "out-of-support" until the later of three months after DNS BE sent the notice-mail to registrant, or two months after the registration was terminated. While the domain name is "out-of-support" registrant may appoint another registrar who may send a request, including its reasons, to DNS BE to become the new registrar of registrant and restore the registration if terminated.
  3. If a domain name holder terminates the agreement with his registrar, he must at the same time designate a new registrar who must inform DNS BE of the proposed change of registrar. After the reception of the transfer request made by the new registrar, DNS BE will inform registrant of the proposed change by e-mail. This e-mail will contain a code which will permit registrant to confirm or to reject the transfer via the website of DNS BE. Registrant must bring in his confirmation or rejection via the website of DNS BE within 7 days following the e-mail from DNS BE. If registrant does not respond within 7 days, DNS BE must send a reminder by e-mail to the new registrar informing him that the transfer will only take effect if registrant confirms the change to DNS BE by a duly undersigned fax message within 7 days following the reminder by e-mail. In absence of confirmation within 7 days, the initiated transfer will be cancelled.
  4. When a domain name holder wants to transfer a domain name to a third party, the latter must ask his registrar to start the procedure described in item c) of this article with the exception that registrant and the third party must confirm the proposed change via the website or fax.
  5. The successful execution of the procedures described in items c) and d) of this article means that a new registration period is started for the concerned domain names and implies payment of the original registration fee as specified in article 32.5 a). No reimbursement of fees paid for the initial registration period shall be made.

32.6 Privacy policy

  1. Registrant authorises DNS BE to process personal and other data required to operate the ".be" domain name system. DNS BE shall only use these data within the framework of the management of the .be domain name zone and related services. DNS BE may only transfer these data to third parties if ordered to do so by the public authorities (local or national, judicial or administrative), upon demand of the dispute resolution entity mentioned in article 32.9 or as provided in paragraph (c) of this article. Registrant has the right to access his personal data and to arrange for it to be amended, where errors exist.
  2. Registrant must keep DNS BE immediately informed through the registrar of any change in name, address, e-mail address, telephone and fax numbers. An omission or delay in informing DNS BE of such changes may result in the termination of the registration.
  3. Registrant authorises DNS BE to make the following personal data accessible on its website (through the so called WHOIS-search facility) - along with some other technical data - to guarantee the transparency of the domain name system towards the public:
    • name, address and telephone and fax number of domain name holder;
    • date of registration and status of the domain name;
    • e-mail address of domain name holder;
    • language chosen for the dispute resolution set out in article 10.

Registrant also authorises DNS BE to transfer these data to third parties within the scope of domain name information or monitoring services.

In exception to the two previous paragraphs, the name, address, telephone and fax numbers of registrant will not be accessible on the website (through WHOIS search facility) nor be transferred to third parties if registrant is a private person.

Third parties that want to know the personal data of a private domain name holder and that have legitimate reasons for such a disclosure, can send a motivated request to DNS BE. DNS BE will evaluate the invoked legitimacy for the disclosure and take a decision whether or not to communicate the requested data.

32.7 Representations and warranties

  1. Registrant represents and warrants that:
    1. all statements made during the registration process and the term of the registration are complete and accurate;
    2. registering the domain name will not infringe or otherwise violate the rights of a third party;
    3. the domain name is not registered for an unlawful purpose;
    4. the domain name is not used in violation of any applicable laws or regulations, such as a name that helps to discriminate on the basis of race, language, sex, religion or political view;
    5. the domain name is not contrary to public order or morality (e.g. obscene or offensive names);
  2. DNS BE is not liable for any damage, including direct or indirect damage, consequential damage and loss of profits, whether in contract, tort (including negligence), or otherwise, resulting from or related to the registration or use of a domain name or to the use of its software or web site, even if DNS BE has been advised of the possibility of such damage, e.g. regarding:
    1. registration or renewal (or the default of registration or renewal) of a domain name in favour of a domain name holder or a third party due to an error concerning their identity;
    2. termination of DNS BE's authority to register domain names in the ".be" domain;
    3. rights that third parties claim to domain names;
    4. technical problems or faults;
    5. acts or omissions of the registrars regarding the application, registration or renewal of domain names which may result in the non-registration or cancellation of a domain name.

Point iv however, does not apply when registrant is a registrant.

DNS BE will use its best efforts to provide its services according to the "best practices" standards adopted and approved in national or international context.

Registrant must indemnify DNS BE against any claim (and the resulting costs, including attorneys' fees) originating from the use or registration of a domain name that infringes the rights of a third party.

Disputes between DNS BE and registrant must be brought before the courts of Brussels who will have exclusive jurisdiction, and must be governed and interpreted in accordance with the laws of Belgium, unless the registrant has the legal right to bring the dispute before another court or to have it governed in accordance to other law.

32.8 Change of terms and conditions

  1. The rules of the domain name registration procedure are dynamic and subject to change.
  2. If DNS BE decides to change its rules, it will make the new rules available to the public by posting them on its web site at least thirty (30) days before the new rules take effect. Each registration procedure will be handled according to the rules in effect on the date the application is complete.
  3. As a deviation of the previous rule, DNS BE can modify the technical registration rules of article 2 without the application of the mentioned minimum delay of thirty (30) days. Such modifications will take effect from the moment of their announcement on the website of DNS BE. DNS BE can only make use of this specific procedure as far as those modifications seem justified within the national or international technical context and as far as they are intended to prevent registrations of speculative nature.
  4. DNS BE will not personally inform domain name holders, whose domain names have been rejected in the past, that new rules apply, even if the rejected names would be allowed under the new rules.

32.9 Dispute resolution policy

  1. Dispute resolution.

    Registrant must submit the type of disputes set out below to alternative dispute resolution proceedings and accepts in this regard the competence of an accredited Dispute Resolution Entity. Registrant accepts that those proceedings must be conducted before one of the accredited Dispute Resolution Entities listed at the web site of DNS BE. The procedure will be conducted in the language chosen by registrant during his application. Every dispute will be governed by the dispute resolution policy applicable when the complaint is filed.

  2. Applicable disputes.
    1. Registrant must submit a dispute to alternative dispute resolution proceedings if a third party (a "Complainant") asserts to the Dispute Resolution Entity, in compliance with the rules of procedure, and proves that:
      • registrant's domain name is identical or confusingly similar to a trademark, a trade name, a social name or corporation name, a geographical designation, a name of origin, a designation of source, a personal name or name of a geographical entity in which the Complainant has rights; and
      • registrant has no rights or legitimate interests in the domain name; and
      • registrant's domain name has been registered or is being used in bad faith.

    2. The evidence of such in bad faith registration or use of a domain name can inter alia be demonstrated by the following circumstances:
      • circumstances indicating that the domain name was registered or acquired primarily for the purpose of selling, renting, or otherwise transferring the domain name to the Complainant who is the owner of the trademark, trade name, social name or corporation name, geographical designation, name of origin, designation of source, personal name or name of the geographical entity, or to a competitor of that Complainant, for valuable consideration in excess of the costs directly related to the domain name; or
      • the domain name was registered in order to prevent the owner of a trademark, a trade name, a social name or corporation name, a geographical designation, a name of origin, a designation of source, a personal name or a name of a geographical entity from reflecting this name in a corresponding domain name, provided that registrant has engaged in a pattern of such conduct; or
      • the domain name was registered primarily for the purpose of disrupting the business of a competitor; or
      • the domain name was intentionally used to attract, for commercial gain, Internet users to registrant's web site or other on-line location, by creating a likelihood of confusion with the Complainant's trademark, trade name, social name or corporation name, geographical designation, name of origin, designation of source, personal name or name of a geographical entity as to the source, sponsorship, affiliation, or endorsement of registrant's web site or location or of a product or service on his web site or location.
      • registrant registers one or more personal names without the existence of a demonstrable link between registrant and the registered domain names.

    3. If a complaint is filed, registrant can demonstrate his rights or legitimate interests to the domain name by the following circumstances:
      • prior to any notice of the dispute, registrant used the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services or made demonstrable preparations for such use; or
      • registrant (as an individual, business, or other organization) has been commonly known by the domain name, even if he has acquired no trademark; or
      • registrant is making a legitimate and non-commercial or fair use of the domain name, without intent for commercial gain to misleadingly divert registrants or to tarnish the trademark, trade name, social name or corporation name, geographical designation, name of origin, designation of source, personal name or name of the geographical entity at issue.

  3. Rules of procedure.

    The rules of procedure of the Dispute Resolution Entity state how to initiate and conduct the proceedings, which delays apply and how to appoint the Third-party Decider that will decide the dispute.

    The rules of procedure also determine the fees that the Complainant must pay.

    The Dispute Resolution Entity publishes the rules of procedure on its web site.

  4. Non-intervention of DNS BE.

    DNS BE does not, and will not, participate in the administration or conduct of any proceedings before a Third-party Decider. Neither DNS BE, the Dispute Resolution Entity or the Third-party Decider will be liable as a result of any fault made in the dispute resolution process, except for intentional faults.

  5. Remedies.

    The remedies available to a Complainant under any proceedings before the Third-party Decider are limited to requiring the cancellation of the domain name registration or the transfer of the domain name to the Complainant.

  6. Notification and publication.

    The Dispute Resolution Entity must publish all decisions under this dispute resolution policy on the Internet during a reasonable term. DNS BE must also be informed of these decisions. If registrant is involved in other legal procedures concerning his/her domain name, he/she must inform DNS BE of the final decision(s). DNS BE may decide to publish the decisions referred to in the present article.

  7. Courts of competent jurisdiction.

    The submission to the alternative dispute resolution procedures does not prevent either registrant or the Complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before, during or after those proceedings. If a Third-party Decider decides that the domain name registration should be cancelled or transferred, DNS BE will implement that decision 15 days after being informed of the Third-party Decider's decision except if registrant has started the appeal procedure of the dispute resolution in due time If the appeal procedure was started in time, DNS BE will not take further action (whilst leaving the domain name on hold) until the appeal procedure has ended or has been cancelled.

  8. Other disputes

    All other disputes between registrant and any party other than DNS BE over the domain name registration that are not brought under the alternative dispute resolution procedures must be resolved through any court proceedings, arbitration or other available proceedings.

  9. Defences.

    DNS BE will not participate in any dispute between registrant and any party other than DNS BE over the registration and use of the domain name, neither in the alternative dispute resolution proceedings, nor in any other proceedings. Registrant must not name DNS BE as a party or otherwise include it in any such proceedings. If DNS BE is named as a party in any such proceedings, it reserves the right to raise any and all defences deemed appropriate, and to take any other action necessary to defend itself.

  10. Domain name on hold.

    As soon as a request for alternative dispute resolution is properly filed with the Dispute Resolution Entity and the appropriate fee is paid, the Dispute Resolution Entity must inform DNS BE of the identity of the Complainant and the domain name involved. DNS BE must immediately put the domain name involved "on hold", under article 32.4 of these terms and conditions. The domain name remains on hold until the end of the proceedings set out in paragraph (g).

  11. Costs of dispute resolution.

    The dispute resolution fee is payable by the Complainant. However, if the Third-party Decider concludes that the domain name registration needs to be struck out or transferred, DNS BE shall repay the total of these costs to the Complainant and reclaim the thus repaid costs from registrant. Upon DNS BE's first request, registrant shall reimburse the repaid amounts. Registrant shall not have a right of recourse against DNS BE, the Dispute Resolution Entity, the Third-party Decider or the Complainant for the thus suffered financial loss. The potential financial loss for registrant is the risk that the latter took for the speculative registration of domain names on which third parties have rights.

    The repayment provision specified in the previous paragraph does not apply to the appeal procedure of the dispute resolution. The costs of the appeal procedure are payable by the party that instituted this procedure.

    The costs mentioned in this article only refer to the administrative costs of the dispute resolution as stipulated in article 10 and do not include any costs or fees for legal advice of the parties.

32.10 Severibility clause

If one or more clauses of these terms and conditions are found to be invalid, unenforceable or illegal, the other clauses of the terms and conditions will nevertheless remain in full force. DNS BE and registrant also agree to replace the invalid, unenforceable or illegal clause with a valid, enforceable and legal clause preserving the economic aims and maintaining the spirit of the clause so replaced.

33 .eu Domain Name Licence Terms

The following clause (33) applies specifically to .eu domain names.

Your application for a .eu domain name license implies understanding and agreement to all policies held by Crazy Domains, the Registry Operator and related bodies, particularly but not limited to:

Your application also implies understanding and agreement of Eurid (eurid.eu) and .EU Code of Conduct (http://www.coc.eu) policies and procedures.

34 .it Domain Name License Terms

The following clause (34) applies specifically to .it domain names.

Your application for a .it domain name license implies understanding and agreement to all policies held by Crazy Domains, the Registry Operator and related bodies, particularly but not limited to:

Your application also implies explicit understanding and agreement of eligibility criteria specified in the above documentation.

35 .fr Domain Name License Terms

The following clause (35) applies specifically to .fr domain names.

Your application for a .fr domain name license implies understanding and agreement to all policies held by Crazy Domains, the Registry Operator and related bodies, particularly but not limited to:

Your application also implies explicit understanding and agreement of eligibility criteria specified in the above documentation.

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