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Why I can't send faxes from my email?

Only authorised email addresses can send faxes. You will need to check the settings within the Email Fax section of your Account Manager and ensure you have permission to send faxes.

  1. Click Sign Up / Log In at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on the Visit My Account button.
  5. Click on Email Fax in the menu bar at the top of the page.
  6. Select the Fax Number or the Plan you wish to update.
  7. The Fax Plan screen will open. Click Fax Setup button on the right.
  8. Under Email Accounts, check the box under Send on any emails you want to use to receive faxes. If the email is not listed, type it in the Email Address field and click Add Email with the Send option selected.
  9. Click Update.

Once complete, you will now send email copies on this account.

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