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Website is not displaying correctly

A faulty website ranges from omitted pictures, broken links, missing web pages, outdated sites, and error messages. Most circumstances happen after you made relevant changes to your website and hosting accounts. Having said that, it will take minor tweaks and possible troubleshooting to get your site up and running.

Here are few things you can check to resolve this issue:

Clear browser's cache and cookies

Browsers request files from the server the first time you visit a website. In order to save time, these files are stored on its cache so it would stop requesting from the server the next time the same site is pulled. Therefore, recent changes will not appear unless your browser request files from the server again.

If your website remains outdated, clear your browser’s cache and cookies before proceeding to other solutions. For major browsers (Chrome, Internet Explorer, Firefox, Opera & Edge), clear cache by using shortcut command keys Ctrl + Shift + Delete.

Verify File Path

The browser operates by following a path you created in the file system. If it encounters an inaccurate file path, it will not retrieve correct files. Instead of displaying accurate pages, themes, plugins, images, subdirectories, etc., it will not display anything.

Uploading website files requires a specific location in the file system. Hence, you need to create a correct path where website files reside. Verify if your files is where it should be through the cPanel.

Here’s a guide to access the cPanel:

While you’re at it, check the file’s name. Make sure that everything is spelled correctly. If not, rename the files as you go. Browsers do not tolerate name mistakes. This might be the reason behind the faulty website.

Here’s a step-by-step guide to rename file names:

  1. From the cPanel, click the misspelled file name.
  2. Select Rename.
  3. Enter the correct file name on the appropriate field, then click Rename File.

Check image code

Aside from the correct file path, make sure that the directory and the image page written in the codes coincide. If not, consider editing the codes.

Here’s a detailed article to edit files in File Manager:

In addition, please be informed that codes for Linux Hosting accounts are case sensitive. Follow correct case for your images, URLs, and etc.

Occasionally, broken links are the culprit behind a non-existent page, website and images. This will often display as 404 error – the browser found the server but not the requested page.

Prohibit broken links to a minimal by using relative URLs when referring to web pages. Relative URLs automatically identifies a URL associated to the current page. All it needs is the file’s name not the specific protocol and/or the domain name. Hence, it will not require changes once you upload site contents.

Check Name Servers

Name servers play a vital role in displaying your website. Once wrong, your website will cease to exist. It varies from one service provider to the other. Nonetheless, an appropriate name server is necessary to successfully connect your Domain Name and Web Hosting plan.

Please refer to the table below to ensure correct name server:

Domain Name Registrar Web Hosting Provider Necessary steps
Crazy Domains Crazy Domains Use the following name servers:
Crazy Domains Another service provider
  1. Get the name servers of your web hosting provider.
  2. Update the name servers
Another service provider Crazy Domains Provide the following name servers to your web hosting provider:
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