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Updating DNS Records for hosted Exchange

What are DNS Records?

Domain Name System (DNS) Records help computers determine the IP addresses of domain names or networks. Domain names are for humans while IP addresses are for machines. When humans go to a website, they use its domain name to reach the website. Computers or machines, on the other hand, can't search websites using domain names instead, they use IP addresses.

To put it simply, the Domain Name System is a database of domain names and their corresponding IP addresses.

How to Update DNS Records for Hosted Exchange

There are several kinds of DNS Records. One of them is the MX Record, which is basically a file that explains how email should be delivered to the right address. If you want to know more about what an MX Record is, click here.

You must change the MX record at the hosting company where your domain’s name servers point. If you want us to change your MX record for you, then your domain must be using our name servers.

If the domain name you are using with Exchange Hosting is NOT pointing to our DNS servers, you will need to add the following to your domain name’s DNS configuration for your mail services to work correctly.

Set your MX record to: mail.exchangecloud.com.au

Updating DNS Records for Hosted Exchange 2016

If you have just recently started using Exchange, you will see the new interface for Exchange 2016.

To update your DNS Records, you must change the MX record at the hosting company where your domain’s name servers point. If your domain is using our name servers, you may contact our 24/7 Support to help you change your MX Record.

If the domain name you are using with Exchange Hosting is NOT pointing to our DNS servers, you must add the domain name's DNS configuration for your mail services to work correctly.

Set your MX record to the following: mail.premium.exchange or email.premium.exchange

Here’s how you can update your DNS Records for Hosted Exchange 2016:

  1. Click Sign Up / Log In at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password. Click Log In.
  4. Click on the Visit My Account button.
  5. Click on Domains from the menu bar at the top of the page.
  6. Click on the domain you wish to update. If you have only one domain, you will be taken straight to the domain management page for that domain.
  7. Scroll down to the DNS Settings section, click the menu icon on the right and select Add Record from the drop-down menu.
  8. Select MX Record from the drop-down menu and click Add.
  9. Enter the Sub Domain if necessary, set the Priority number (lower number means higher priority) of the appropriate domain and enter the MX Record in the Alias For field. Refer to the records below:

    MX Record for Exchange (AU):

    Type Records Priority
    MX smtp.ds.network 5
    MX email.premium.exchange 10

    MX Record for Exchange EU(UK):

    Type Records Priority
    MX email.premium.exchange 5
    MX smtp.ds.network 10
  10. When done, click Update.

Congratulations! You just updated your DNS Records for Hosted Exchange 2016.

Note: MX Records are applied immediately but may take up to 2 hours to propagate across the Internet. If you have created your MX Records and have seen no changes, please wait for this propagation period to complete. Otherwise, it is advised that you contact us.

After you’ve updated your MX Records, you should then create/update your SRV records. To know how to do this, click here.

Important Note: If you don't have your own web hosting, your domain may be hosted in another name server. If so, contact our 24/7 Support for assistance.

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