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Online Support Email Exchange

Setting Cached Exchange Mode in Outlook

What is Cached Exchange Mode?

Cached Exchange Mode is an extra feature of Outlook that provides you with an improved experience when you use an Email Exchange account. Basically, it allows you to access your Exchange mailboxes without an active internet connection. This means that with Cached Exchange Mode enabled, you can conveniently access your Inbox and read your emails even if you are not connected to the internet.

Aside from being able to access your emails while offline, this feature also regularly updates and synchronises your mailboxes with the Email Exchange servers whenever your internet connection is re-established.

To go directly to the specific instructions for different types of Outlook, click the relevant version below:

  1. Outlook 2016
  2. Outlook 2013
  3. Outlook 2010

Outlook 2016 Cached Mode

If you want to enable Cached Exchange Mode for Outlook 2016, follow the steps below:

  1. Open Outlook.
  2. On the main menu bar, click File.
  3. Select Account Settings, then click Account Settings.
  4. In the Email tab, select the Exchange account you want to modify. Then, click the Change button.
  5. In the Server Settings screen, check Use Cached Exchange Mode. Click Next.
  6. You will get a pop-up box with the following notification:
    The operation you selected will not complete until you quit and restart Microsoft Outlook.
    Click OK.
  7. On the next page, you will get another notification that says:
    You're all set!
    We have all the information we need to set up your account.
    Click Finish.
  8. In the main Account Settings box, click Close.

When Outlook restarts, it will start to download a copy of your Mailbox content to your computer. However, this will take some time, and not all items will be immediately available. If you have a large mailbox and/or a slow internet connection, it may take several hours.

Outlook 2013 Cached Mode

If you want to enable Cached Exchange Mode for Outlook 2013, follow the steps below:

  1. Open Outlook.
  2. On the main menu bar, click File.
  3. Select Account Settings, then click Account Settings.
  4. In the Email tab, select the Exchange account you want to modify. Then, click the Change button.
  5. In the Server Settings screen, check Use Cached Exchange Mode. Click Next.
  6. You will get a pop-up box with the following notification:
    The operation you selected will not complete until you quit and restart Microsoft Outlook.
    Click OK.
  7. Next page, you will get another notification that says:
    You're all set!
    We have all the information we need to set up your account.
    Click Finish.
  8. In the main Account Settings box, click Close.

When Outlook restarts, it will start to download a copy of your Mailbox content to your computer. However, this will take some time, and not all items will be immediately available. If you have a large mailbox and/or a slow internet connection, it may take several hours.

Outlook 2010 Cached Mode

If you want to enable Cached Exchange Mode for Outlook 2013, follow the steps below:

  1. Open Outlook.
  2. On the main menu bar, click the File tab.
  3. Select Account Settings, then click Account Settings.
  4. In the Email tab, select the Exchange account you want to modify. Then, click the Change button.
  5. On the next screen, under the Microsoft Exchange server field, check Use Cached Exchange Mode. Click Next.
  6. Close and restart Outlook 2010.

After enabling Cached Exchange Mode in Outlook 2010, it is recommended you set up how Email Exchange downloads your messages.
To configure your Download Preferences, follow the steps below:

  1. Open Outlook.
  2. On the main menu bar, click the Send/Receive tab.
  3. In the Preferences group, click Download Preferences.
  4. In the drop-down menu, click one of the following options:
  5. Download Full Items This means all messages and attachments will be automatically downloaded.
    Download Headers and Then Full Items This means that message headers will be automatically downloaded first, and message bodies and attachments after.
    Download Headers This means that only message headers will be automatically downloaded, without message bodies and/or attachments.
    On Slow Connections Download Headers Only This means that if the internet connection is slow, only message headers will be automatically downloaded.

    Note: If the last option is not chosen, the first three options will determine your Outlook’s Download Preferences, regardless of the internet connection speed.

When Outlook restarts, it will start to download a copy of your Mailbox content to your computer. However, this will take some time, and not all items will be immediately available. If you have a large mailbox and/or a slow internet connection, it may take several hours.

Congratulations, you now know how to set Outlook’s Cached Exchange Mode.

If you want to know how to get started with Email Exchange, click here.

If you want to know how to set up Email Exchange with Outlook 2010, click here.

If you want to know how to set up Email Exchange with Outlook 2013, click here.

If you want to know how to set up Email Exchange with Outlook 2016, click here.

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