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Set Up MX Record for Exchange Email

This article will guide you on how to set up the MX record for your Exchange Email. The MX record will ensure your messages will be delivered to your Exchange email inbox correctly.

TIP
If you're looking for a different guide, the following articles might help you:

Step 1: Find your DNS settings

  1. Access your domain name in your Account Manager and check the current name servers connected to it.

    NOTE
    If your domain name is registered elsewhere, you can do a WHOis search or contact your domain registrar to know what name servers are connected to your domain name.

  2. Refer to the table below to know where you can add your Exchange Email MX records.
    Name Servers DNS Settings Location Comes from What Service
    ns1.crazydomains.com
    ns2.crazydomains.com
    Account Manager Domain Registration
    ns1.dnspackage.com
    ns2.dnspackage.com
    Account Manager Premium DNS Upgrade
    ns1.syrahost.com
    ns2.syrahost.com
    cPanel Email Hosting, Linux Hosting, Website Builder, and eCommerce Builder
    ns1.syrahost.com
    ns2.syrahost.com
    Plesk Windows Hosting
    ns1.premium.exchange
    ns2.premium.exchange
    Exchange Manager Exchange Hosting (AU)
    ns3.premium.exchange
    ns4.premium.exchange
    Exchange Manager Exchange Hosting (UK)
    other provider (not ours) Please contact your name server provider

    Step 2: Add Your Exchange Email MX Record.

    Select the location of your DNS settings below to know the exact instructions.

    Exchange Manager

    By default, MX and SRV records are already configured in Exchange Manager's DNS settings. However, it is still worth checking to ensure the settings are correct.

    1. Sign in to your Exchange Manager.
    2. On the System section, click Domains.
    3. On the next page, click your domain name, and click Edit DNS zone records.
    4. You should have the following DNS records:

      For AU Exchange server

      NAME TYPE DATA
      (empty) MX [5], smtp.ds.network
      (empty) MX [10], smtp-uk.ds.network
      _autodiscover._tcp SRV [443], mail.premium.exchange

      For UK Exchange server

      NAME TYPE DATA
      (empty) MX [5], smtp.ds.network
      (empty) MX [10], smtp-uk.ds.network
      _autodiscover._tcp SRV [443], mail.premium.exchange

    Account Manager

    Since Exchange Email requires SRV records, you must have a Premium DNS to complete these instructions. You can find the upgrade button at the bottom of your DNS settings in your Account Manager.

    TIP

    If you don't like to upgrade your basic DNS in your Account Manager, you can use the Exchange Name Servers instead. Change your domain name servers to the following name servers:

    For AU Exchange server:
    • ns1.premium.exchange
    • ns2.premium.exchange
    For UK Exchange server:
    • ns3.premium.exchange
    • ns4.premium.exchange

    2.1. Add the Two MX Records.

    1. Log in to your Account Manager.
    2. In the Dashboard, click the domain name you want to manage.
    3. On the domain name page, scroll down to the DNS Settings section.
    4. In the DNS Settings, click the menu button, and select Add Record.
    5. Select MX Record from the dropdown menu, and then click Add.
    6. On the MX Record field, leave the Sub Domain blank.
    7. Set the Priority to 5.
    8. Enter smtp.ds.network (for AU Exchange servers), or smtp-uk.ds.network (for UK Exchange servers) in the Assign To Server field.
    9. Click Update to save the changes.
    10. Repeat the steps to add another MX record, but this time set the Priority to 10.
    11. Enter smtp-uk.ds.network (for AU Exchange servers), or smtp.ds.network (for UK Exchange servers) in the Assign To Server field.
    12. Click Update to save the changes.
      IMPORTANT

      Your primary domain name should only point to our Exchange MX records. You need to remove irrelevant MX records in your DNS settings if there are.

    2.2. Add the SRV Record.

    1. On your DNS settings, click the menu button, and select Add Record.
    2. Select SRV Record from the dropdown menu, and then click Add.
    3. On the Sub Domain field, enter _autodiscover._tcp.
    4. Put 0 on the Priority.
    5. Enter 1 for Weight.
    6. Put 443 for Port.
    7. Enter mail.premium.exchange (for AU Exchange server), or email.premium.exchange (for UK Exchange server) on the Target field.
    8. Click Update to save the settings.

    cPanel

    2.1. Add the Two MX Records.

    1. Log in to your cPanel.
    2. On your cPanel, scroll down to the Domains section, and click Zone Editor.
    3. Locate your domain on the domain list and click Manage on the right.
    4. Review your current DNS records and delete all non-Exchange MX records.
    5. At the top of your DNS records, click + Add Records.
    6. On the new record fields, go to the Type column and select MX.
    7. On the Name field, enter your domain name.
    8. Keep the default TTL value: 14400.
    9. Put 5 on the Priority.
    10. On the Destination field, enter smtp.ds.network (for AU Exchange servers), or smtp-uk.ds.network (for UK Exchange servers).
    11. Click Save Records.
    12. Repeat the steps to add another MX record.
    13. On the Name field, enter your domain name.
    14. Keep the default TTL value: 14400.
    15. Put 10 on the Priority.
    16. On the Destination field, enter smtp-uk.ds.network (for AU Exchange servers), or smtp.ds.network (for UK Exchange servers).
    17. Click Save Records and wait for the new changes to fully work.

    2.2 Add the SRV Record.

    1. Click + Add Record again.
    2. On the new record fields, go to the Type column and select SRV.
    3. On the Name field, enter _autodiscover._tcp.
    4. Keep the default TTL value: 14400.
    5. Put 0 in the Priority field.
    6. Enter 1 for Weight.
    7. Set 443 as the Port.
    8. Enter mail.premium.exchange (for AU Exchange server), or email.premium.exchange (for UK Exchange server) on the Target field.
    9. Click Save Record and wait for the changes to take effect.

    Plesk

    2.1. Add the Two MX Records.

    1. Log in to your Plesk panel.
    2. On the left sidebar, click Websites & Domains.
    3. Locate your domain on the domain list, select the Hosting & DNS tab, and click DNS.
      NOTE

      For older version of Plesk, you can find the DNS icon directly within the domain card.

    4. Review your current DNS records and remove all non-Exchange MX records.
    5. Click Add Record to open new record fields.
    6. For the Record type, select MX.
    7. Leave the Mail domain field empty.
    8. In Mail exchange server field, enter smtp.ds.network (for AU Exchange servers), or smtp-uk.ds.network (for UK Exchange servers).
    9. Select 5 as the priority.
    10. Click OK, and then click UPDATE to confirm the changes.
    11. Repeat the steps to add another MX record.
    12. Leave the Mail domain field empty.
    13. Leave the TTL field empty.
    14. In Mail exchange server field, enter smtp-uk.ds.network (for AU Exchange servers), or smtp.ds.network (for UK Exchange servers).
    15. Select 10 as the priority.
    16. Click OK, and then click UPDATE to confirm the changes.
    17. Wait for the new changes to take effect.

    2.2 Add the SRV Record.

    1. Click Add Record again.
    2. For the Record type, select SRV.
    3. Leave the TTL field empty.
    4. In Service name field, enter autodiscover (without the underscore character).
    5. Enter tcp for Protocol (without the underscore character).
    6. Put 0 for Priority.
    7. Type 10 for Relative weight.
    8. In Target host field, enter mail.premium.exchange (for AU Exchange server), or email.premium.exchange (for UK Exchange server).
    9. Enter 443 in Target port field.
    10. Click OK, and then click UPDATE to confirm the changes.
    11. Wait for the new changes to take effect.

    Other name servers (not ours)

    1. Log in to your Name Server provider's account.
    2. Locate the DNS settings for your domain.
    3. Add the following DNS records:

    For AU Exchange Server
    Host/Name/Alias Record Type Priority MX/Value/Destination
    (yourdomain.tld) MX 5 smtp.ds.network
    (yourdomain.tld) MX 10 smtp-uk.ds.network
    Service Name Protocol Host/Name/Alias Record Type Priority Weight Port Target Host
    _autodiscover _tcp (yourdomain.tld) SRV 0 1 443 mail.premium.exchange
    NOTE

    If you DNS settings don't have options to add the Service Name and Protocol, just enter _autodiscover._tcp on the subdomain field or any field before your domain name.


    For UK Exchange Server
    Host/Name/Alias Record Type Priority MX/Value/Destination
    (yourdomain.tld) MX 5 smtp-uk.ds.network
    (yourdomain.tld) MX 10 smtp.ds.network
    Service Name Protocol Host/Name/Alias Record Type Priority Weight Port Target Host
    _autodiscover _tcp (yourdomain.tld) SRV 0 1 443 email.premium.exchange
    NOTE

    If you DNS settings don't have options to add the Service Name and Protocol, just enter _autodiscover._tcp on the subdomain field or any field before your domain name.

    IMPORTANT

    Changes to the Name Servers and DNS records within Crazy Domains will take two to four hours to fully work on the internet. However, some ISPs have their TTL duration that could override our maximum DNS resolution time. It may cause the changes to take up to 24-48 hours to fully work.

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