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Online Support Billing and Accounts

Billing and Accounts Support

About results found
Where is Live Chat support? 1738 liked

Live chat is available through our Contact page, and appears only when agents are online and available.

Turn off domain name Auto Renewal 461 liked

You can manage automatic renewals for all yours domains and products via the Payment Settings link within your Account Manager.

How to update your credit card information 308 liked

You can update your credit card information easily within your Account Manager.

How to change the Registrant (Owner) of my Domain Name 97 liked

You can change the domain Registrant (Owner) by completing the Domain Transfer of Ownership Form located in the Account Manager under the Registrant Contact of your domain name.

How to retrieve your Account Manager username and password 962 liked

You can request your username and password using the lost password recovery tool on the login screen. If you do not know your domain or username, please follow these instructions.

Can I pay by cheque or direct deposit? 97 liked

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

How long does a change of ownership take? 19 liked

A domain or hosting change of ownership should be complete within 5 working days, provided we have received a completed change of ownership form and any required fees have been cleared.

What are the costs for sending faxes? 43 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

I have been billed or charged incorrectly 42 liked

If you believe you were incorrectly billed, please email us to explain what you think is incorrect and we’ll explain or correct the situation for you ASAP.

Are there any hidden fees? 12 liked

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

What credit cards are accepted? 7 liked

We currently accept VISA, Mastercard and AMEX. We also accept Paypal and WebMoney.

How to change the Registrant Contact information 77 liked

The Registrant Contact is the owner-appointed agent for a domain name or product. Change your registrant contact information by following these simple steps.

Why did Auto Renewal fail? 27 liked

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

How do I update my profile information? 122 liked

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

Will you send me a Tax Invoice for my purchases? 64 liked

Yes, this will be emailed at the time of purchase to the email on file.

Can I get a refund on my Hosting? 195 liked

If you are unhappy with our hosting service or just wish to close the account, you will get a full refund of the remaining period within 60 days.

Why is my order still not active? 8 liked

Your order may still not be active because either the payment for your order has not yet been received, or the product you have ordered is pending setup or approval.

How can I view my payment receipts? 107 liked

You can check your payment receipts easily within your Account Manager.

How to Enable or Disable Two-Step Verification System 147 liked

A step-by-step guide to help customers enable and disable the two-step verification system.

How to renew my Domain Name 85 liked

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

Why can't I renew my .AU domain name? 164 liked

There are restrictions on when the .AU domain name become available for renewal.

Will you notify me when my Domains or services are due for renewal? 177 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

How do I view my Billing History and Invoices? 223 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

What happens if I don't renew my services? 197 liked

If all the auto renewal attempts fail and you do not manually renew your services by the expiration date, they will go into the 'renewal grace period', which lasts 30 days.

How to Remove Phone Numbers from Two-Step Verification System 224 liked

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

Web Hosting 60 day money back guarantee 271 liked

We’re 100% committed to giving you the absolute best in Web Hosting. That’s why we crafted our unique 60-day money back guarantee.

How do I check my Domain Name renewal date? 234 liked

You can check anytime when your domain name is due for renewal within your Account Manager.

Why can't I renew my .UK domain name? 288 liked

There are restrictions on when the .UK domain name become available for renewal.

What is the hosting service Uptime Guarantee? 288 liked

If your website hosting service falls below 99% without advanced notice from us, we will credit you with a full 1 month FREE on top of your existing plan.

How to Add Phones in Two-Step Verification System 309 liked

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

How to change the Administration Contact information 277 liked

You can change the Admin Contact by logging into your Account Manager and clicking Modify under the Admin Contact of your domain name or product.

How to setup Auto Renewal 351 liked

You can set up Auto Renewal, which is a feature available with all our domains and products, within your Account Manager.

I do not want to renew my Domain Name, what should I do? 351 liked

If you don't renew your domain, it will simply expire after the due date.

How to renew Traffic Booster 351 liked

If you have received a renewal notice, or just want to extend or renew your Traffic Booster plan, you can do this instantly within your Account Manager.

How can I renew my old SSL certificate? 358 liked

If the hosting of your domain is with us you can simply renew within your Account Manager. Otherwise you will need to generate a new CSR file first and then process the renewal in the Account Manager.

How to add Fax Credit 379 liked

You can add Fax Credit anytime within your Account Manager.

How to change the Billing Contact information 408 liked

You can change the Billing Contact information by logging in to your Account Manager and clicking modify under the Billing Contact of your domain name or product.

How to renew Web Hosting 415 liked

If you have received a renewal notice, or just want to extend or renew your Web Hosting, you can do this instantly within your Account Manager.

What happens if I don't renew my Website Builder? 461 liked

If all the auto renewal attempts fail and you do not manually renew your Website Builder by the expiration date, the Website Builder will go into the renewal grace period, which lasts 30 days.

How do I check my Hosting Renewal date? 442 liked

You can check when your hosting services are due for renewal anytime within your Account Manager.

How do I update my notification preferences? 468 liked

You can change your notification preferences within your Account Manager, in the Profile section.

How can I access my Account Manager? 368 liked

You can access your Account Manager by clicking on My Account at the top of this page.

What happens if I don't renew my Hosting? 549 liked

If all the auto renewal attempts fail and you do not manually renew your hosting by the expiration date, it will go into the renewal grace period, which lasts 30 days.

How to Login to the Account Manager with Two-Step Verification System 465 liked

Logging in to your account manager with two-step verification is simple. Follow the steps on the article to know how.

How to change the Technical Contact information 491 liked

You can change the Tech Contact by logging in to your Account Manager and clicking Modify under the Tech Contact of your domain name or product, located in the Administration section.

How to renew Premium DNS 505 liked

If you have received a renewal notice, or just want to extend or renew your Premium DNS, you can do this instantly by following the guide below.

How to renew Website Builder 574 liked

If you have received a renewal notice from us, or just want to extend or renew your Website Builder, you can do this instantly within your Account Manager.

How to change the Registrant (Owner) of my Hosting or products 510 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to change the Registrant (Owner) back once you have made the change.

What happens if I don't renew my Domain? 827 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

Can I get a refund if I renewed a Domain by mistake? 756 liked

Unfortunately, it is not possible to reverse a domain name renewal once it has been processed at the registry, as it is not allowed by the Registry for domain name expiry dates to be wound back.

How to update your Account Manager email address 745 liked

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

Will I be refunded if my Domain gets rejected? 974 liked

If a domain name gets rejected after you have applied for it and payment has been processed, a refund will automatically be processed.

What happens to my Domains if I don't renew my Hosting? 1099 liked

If you do not renew your hosting, but you keep your domains registered with us, you can continue to manage and renew them within your Account Manager.

How to renew Email Hosting 1439 liked

If you have received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager.

How to renew the Email Exchange 1514 liked

If you have received a renewal notice, or just want to extend or renew your Email Exchange, you can do this instantly within your Account Manager.