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Online Support Billing and Accounts

Billing and Accounts Support

About results found
How to transfer Domain Name Ownership to a new owner? 814 liked

To change your domain name's registrant to a new owner, follow these steps & send us back the completed transfer of ownership form

How to use member credit 863 liked

Learn how to experience a more time-efficient and hassle-free payment using our member credit.

How to Disable Auto Renewal 668 liked

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

Can I pay by cheque or direct deposit? 219 liked

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

How to Set up Auto Renewal 209 liked

You can set up Auto Renewal, which is a feature available for all our domains and products, within your Account Manager.

Will you send me a Tax Invoice for my purchases? 169 liked

Yes, this will be emailed at the time of purchase to the email on file.

How do I view my Billing History and Invoices? 129 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

How long does a change of ownership take? 104 liked

This process will take 5 working days, provided we've received a completed COO form and any required fees have been cleared.

What are the costs for sending faxes? 112 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

I have been billed or charged incorrectly 57 liked

If you believe you were incorrectly billed, please send us an email and we’ll explain or correct the situation for you ASAP.

How to change the Registrant Contact information 120 liked

The Registrant Contact is the owner-appointed agent for a domain name or product. Here's how to change it.

Can I get a refund on my Hosting? 194 liked

If you're unsatisfied with our Hosting, you can get a full refund of the remaining period during the first 60 days from purchase.

How do I update my profile information? 38 liked

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

Are there any hidden fees? 38 liked

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

How to update your credit card information 26 liked

You can update your credit card information easily within your Account Manager.

Web Hosting 60 day money back guarantee 8 liked

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

Why did Auto Renewal fail? 15 liked

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

What credit cards are accepted? 56 liked

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

Why is my order still not active? 15 liked

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

How to renew Traffic Booster 8 liked

If you received a renewal notice, or just want to extend your Traffic Booster plan, instantly do so within your Account Manager.

How to change Account Manager password 50 liked

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

How to renew my Domain Name 8 liked

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

Will you notify me when my Domains or services are due for renewal? 8 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

How to Enable or Disable Two-Step Verification System 62 liked

A step-by-step guide to help customers enable and disable the two-step verification system.

How can I view my payment receipts? 14 liked

You can check your payment receipts easily within your Account Manager.

How to Remove Phone Numbers from Two-Step Verification System 20 liked

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

How Do I Check My Domain Name Renewal Date 50 liked

You can check when your domain name is due for renewal anytime, within your Account Manager.

What is the hosting service Uptime Guarantee? 124 liked

If your web hosting service falls below 99% without advanced notice from us, we'll credit you with an added 1 month, free.

Why is my Account/Hosting Suspended? 56 liked

A Suspended Account is different from a Suspended Hosting & do not affect each other. Learn why & what to do in both cases.

Why can't I renew my .AU domain name? 8 liked

There are restrictions on when the .AU domain name become available for renewal.

Web Hosting 60 day money back guarantee 44 liked

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

How to Add Phones in Two-Step Verification System 56 liked

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

How Do I Check the Renewal Date of My Product or Service 50 liked

You can check which of your Hosting Services and other Products are due for renewal anytime, within your Account Manager.

How to request to permanently delete customer Private Data 62 liked

You can request for Crazy Domains to permanently delete all the Private Data you've provided us. Learn more about this here.

What happens if I don't renew my services? 38 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to renew your Site Backup plan 68 liked

Continue using this backup service by renewing your Site Backup plan. Here's how.

How to change the Administration Contact information 8 liked

You can change the Admin Contact by logging into your Account Manager and here's how.

How to change the Technical Contact information 8 liked

You can change the Tech Contact by logging in to your Account Manager. Here's how.

How can I renew my old SSL certificate? 8 liked

If hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first before renewing.

How to renew Web Hosting 8 liked

If you've received a renewal notice, or just want to extend your Web Hosting, you can do this quickly within your Account Manager.

How do I update my notification preferences? 99 liked

You can change your notification preferences within your Account Manager, in the Profile section.

How do I add Account Credit 20 liked

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

Why can't I renew my .UK domain name? 20 liked

There are restrictions on when the .UK domain name become available for renewal.

How to retrieve your Account Manager username and password 134 liked

You can use the Lost Password recovery tool on the login screen, or use this guide if you forgot your domain or username.

How to request a copy of customer's Private Data 74 liked

You can request for a copy of all the private data you've provided Crazy Domains. Learn more about this here.

How to change the Billing Contact information 26 liked

You can change the Billing Contact information by logging in to your Account Manager and here's how.

How to Login to the Account Manager with Two-Step Verification 50 liked

Strengthen protection of online assets and personal information with an additional verification. Here's how:

How to add Fax Credit 68 liked

Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credit.

What happens if I don't renew my Website Builder? 32 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

I do not want to renew my Domain Name, what should I do? 44 liked

If you don't renew your domain, it will simply expire after the due date.

What happens if I don't renew my Hosting? 68 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to renew Website Builder 26 liked

If you received a renewal notice, or just want to extend your Website Builder, you can instantly do so within the Account Manager.

How to change the Registrant (Owner) of my Hosting or products 8 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

What happens to my Domains if I don't renew my Hosting? 134 liked

If your Domains are active and registered with us, even without the Hosting, you'll still be able to manage and renew them.

How can I access my Account Manager? 134 liked

You can access your Account Manager by clicking on My Account at the top of this page.

How to renew Premium DNS 32 liked

If you've received a renewal notice or just want to extend/renew your Premium DNS, you can do this quickly with these easy steps.

Where is Live Chat support? 253 liked

Live Chat is available on the Crazy Domains website and appears only when agents are online and available.

Can I get a refund if I renewed a Domain by mistake? 14 liked

Unfortunately, it is not allowed by Registry policies to reverse a domain name renewal once it has been successfully processed.

What happens if I don't renew my Domain? 20 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

Will I be refunded if my Domain gets rejected? 14 liked

If a domain name gets rejected after you've applied for it & payment has been processed, a refund will automatically be processed.

How to update your Account Manager email address 8 liked

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

How to renew the Email Exchange 8 liked

If you received a renewal notice, or just want to extend your Email Exchange, you can do so instantly within your Account Manager.

How to renew Email Hosting 14 liked

If you received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager

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