Billing and Accounts Support

Live chat is available through our Contact page, and appears only when agents are online and available.

You can manage automatic renewals for all yours domains and products via the Payment Settings link within your Account Manager.

You can request your username and password using the lost password recovery tool on the login screen. If you do not know your domain or username, please follow these instructions.

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

You can change the domain Registrant (Owner) by completing the Domain Transfer of Ownership Form located in the Account Manager under the Registrant Contact of your domain name.

You can update your credit card information easily within your Account Manager.

A domain or hosting change of ownership should be complete within 5 working days, provided we have received a completed change of ownership form and any required fees have been cleared.

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

If you believe you were incorrectly billed, please email us to explain what you think is incorrect and we’ll explain or correct the situation for you ASAP.

The Registrant Contact is the owner-appointed agent for a domain name or product. Change your registrant contact information by following these simple steps.

We currently accept VISA, Mastercard and AMEX. We also accept Paypal and WebMoney.

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

If you are unhappy with our hosting service or just wish to close the account, you will get a full refund of the remaining period within 60 days.

Your order may still not be active because either the payment for your order has not yet been received, or the product you have ordered is pending setup or approval.

Yes, this will be emailed at the time of purchase to the email on file.

You can check your payment receipts easily within your Account Manager.

If all the auto renewal attempts fail and you do not manually renew your services by the expiration date, they will go into the 'renewal grace period', which lasts 30 days.

There are restrictions on when the .AU domain name become available for renewal.

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

There are restrictions on when the .UK domain name become available for renewal.

You can check anytime when your domain name is due for renewal within your Account Manager.

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

You can change the Billing Contact information by logging in to your Account Manager and clicking modify under the Billing Contact of your domain name or product.

You can change the Admin Contact by logging into your Account Manager and clicking Modify under the Admin Contact of your domain name or product.

If your website hosting service falls below 99% without advanced notice from us, we will credit you with a full 1 month FREE on top of your existing plan.

We’re 100% committed to giving you the absolute best in Web Hosting. That’s why we crafted our unique 60-day money back guarantee.

You can access your Account Manager by clicking on My Account at the top of this page.

You can change your notification preferences within your Account Manager, in the Profile section.

If the hosting of your domain is with us you can simply renew within your Account Manager. Otherwise you will need to generate a new CSR file first and then process the renewal in the Account Manager.

If all the auto renewal attempts fail and you do not manually renew your Website Builder by the expiration date, the Website Builder will go into the renewal grace period, which lasts 30 days.

If you don't renew your domain, it will simply expire after the due date.

You can check when your hosting services are due for renewal anytime within your Account Manager.

If you have received a renewal notice, or just want to extend or renew your Traffic Booster plan, you can do this instantly within your Account Manager.

You can add Fax Credit anytime within your Account Manager.

If you have received a renewal notice, or just want to extend or renew your Premium DNS, you can do this instantly by following the guide below.

You can change the Tech Contact by logging in to your Account Manager and clicking Modify under the Tech Contact of your domain name or product, located in the Administration section.

If all the auto renewal attempts fail and you do not manually renew your hosting by the expiration date, it will go into the renewal grace period, which lasts 30 days.

If you have received a renewal notice, or just want to extend or renew your Web Hosting, you can do this instantly within your Account Manager.

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

You can set up Auto Renewal, which is a feature available with all our domains and products, within your Account Manager.

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to change the Registrant (Owner) back once you have made the change.

If all the auto renewal attempts fail and you do not manually renew your domain name by the expiration date, the domain name will go into the 'renewal grace period', which lasts 0-45 days.

Unfortunately, it is not possible to reverse a domain name renewal once it has been processed at the registry, as it is not allowed by the Registry for domain name expiry dates to be wound back.

If you have received a renewal notice from us, or just want to extend or renew your Website Builder, you can do this instantly within your Account Manager.

If you do not renew your hosting, but you keep your domains registered with us, you can continue to manage and renew them within your Account Manager.

If a domain name gets rejected after you have applied for it and payment has been processed, a refund will automatically be processed.

If you have received a renewal notice, or just want to extend or renew your Email Exchange, you can do this instantly within your Account Manager.

If you have received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager.