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Online Support tutorials, answers and guides

Online Support > Billing and Accounts

Billing and Accounts Support

About results found
Are there any Hidden Fees? 139 liked

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

Can I get a Refund if I Renewed a Domain by mistake? 731 liked

Unfortunately, it is not possible to reverse a domain name renewal once it has been processed at the Registry, as it is not allowed by the Registry for domain name expiry dates to be wound back.

Can I get a Refund on my Hosting? 452 liked

If you are unhappy with our hosting service or just wish to close the account, credit will be refunded to your member account . This applies to the within the first 3 days of purchase.

Can I pay by Cheque or Direct Deposit? 126 liked

Unfortunately, due to our super low prices we currently only accept major credit cards, PayPal and WebMoney.

How can I access my Account Manager? 550 liked

You can access your Account Manager by clicking on My Account link at the top of this page.

How can I check my Billing History? 652 liked

You can check your Billing History easily via your Account Manager.

How can I renew my old SSL certificate? 687 liked

If the hosting of your domain is with us you can simply renew via the Account Manager. Otherwise you will need to generate a new CSR file first and then process the renewal in the Account Manager.

How do I check my Domain Name Renewal date? 1492 liked

You can check anytime when your domain name is due for renewal within your Account Manager.

How do I check my Hosting Renewal date? 729 liked

You can check anytime when your hosting services are due for renewal within your Account Manager.

How do I view my Billing History and Invoices? 630 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

How long does a Change of Ownership take? 541 liked

A domain or hosting change of ownership should be complete within 5 working days, provided we have received a completed change of ownership form and any required fees have been cleared.

How to add Fax Credit 617 liked

You can add fax credit anytime within your Account Manager.

How to change the Administration contact information 617 liked

You can change the Admin Contact by logging in to your Account Manager and clicking Modify under the Admin Contact of your domain name or product.

How to change the Billing contact information 624 liked

You can change the Billing Contact by logging in to your Account Manager and clicking Modify under the Billing Contact of your domain name or product.

How to change the Registrant contact information 498 liked

The Registrant contact is the owner appointed agent for the domain name or product.

How to change the Registrant (Owner) of my domain name 3977 liked

You can change the domain Registrant (Owner) by completing the Domain Transfer of Ownership Form located in the Account Manager under the Registrant Contact of your domain name.

How to change the Registrant (Owner) of my hosting or products 675 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to change the Registrant (Owner) back once you have made the change.

How to change the Technical contact information 631 liked

You can change the Tech Contact by logging in to your Account Manager and clicking Modify under the Tech Contact of your domain name or product.

How to renew my Domain Name 428 liked

You can renew your Domain Name quickly and easily via the Account Manager under the Domains Due For Renewal section.

How to renew Premium DNS 631 liked

If you have received a renewal notice from our company, or just want to extend or renew your Web Hosting, you can do this instantly by following the below guide.

How to renew the Email Exchange 1703 liked

If you have received a renewal notice from us, or just want to extend or renew your Email Exchange, you can do this instantly via Account Manager.

How to renew the Email Hosting 1822 liked

If you have received a renewal notice to Renew your Email Hosting, or just want to extend your Email Hosting, you can do this instantly via Account Manager.

How to renew Traffic Booster 617 liked

If you have received a renewal notice, or just want to extend or renew your Traffic Booster plan, you can do this instantly via Account Manager.

How to renew Web Hosting 631 liked

If you have received a renewal notice, or just want to extend or renew your Web Hosting, you can do this instantly via Account Manager.

How to renew Website Builder 631 liked

If you have received a renewal notice from us, or just want to extend or renew your Website Builder, you can do this instantly via Account Manager.

How to retrieve your Account Manager username and password 2833 liked

You can request your username and password using the lost password recovery tool after click Account Manager. If you do not know your domain or username, please see the full article.

How to setup Auto Renewal 630 liked

You can setup Auto Renewal, which is an optional feature available with all domains and products, or you can renew manually.

How to update your Account Manager email address 869 liked

You can change your Account Manager contact info by logging in to your Account Manager and clicking Edit Profile.

How to update your Credit Card information 553 liked

You can update your credit card information easily via Account Manager.

I do not want renew my domain name, anything I need do? 1541 liked

No, if you don't renew your domain, it will simply expire after the due date.

I have been Billed or Charged Incorrectly 169 liked

If you believe you were incorrectly billed, please email us to explain what you think is incorrect and we’ll explain or correct the situation for you ASAP.

Turn off domain name Auto Renewal 88 liked

You can manage automatic renewals for all yours domains and products via the Payment Settings link in your Account Manager.

What are the Fax Rates for sending faxes? 811 liked

Faxes rates depend on the plan and the destination you select, these rates can viewed within your Account Manager.

What Credit Cards are Accepted? 209 liked

We currently accept VISA, Mastercard and AMEX. We also accept Paypal and WebMoney.

What happens if I Don't Renew my Domain? 1520 liked

If all the auto renewal attempts fails and you do not manually renew your domain name by the expiration date, the domain name will go into the 'renewal grace period', which lasts 0-45 days.

What happens if I Don't Renew my Hosting? 735 liked

If all the auto renewal attempts fails and you do not manually renew your hosting by the expiration date, the domain name will go into the renewal grace period, which lasts 30 days.

What happens if I Don't Renew my Services? 498 liked

If all the auto renewal attempts fails and you do not manually renew any of your services by the expiration date, such services will go into the 'renewal grace period', which lasts 30 days.

What happens if I don't renew my Website Builder? 533 liked

If all the auto renewal attempts fails and you do not manually renew your Website Builder by the expiration date, the Website Builder will go into the renewal grace period, which lasts 30 days.

What happens to my domains if I don't renew my hosting? 840 liked

If you do not renew your hosting, but you keep your domains registered with us, you can continue to manage and renew your domains directly from your Account Manager.

What is the hosting service Uptime Guarantee? 512 liked

If your website hosting service falls below 99% without advanced notice from us, we will credit you with a full 1 month FREE on top of your existing plan.

What is the Money Back Guarantee? 70 liked

The Money Back Guarantee allows you the peace of mind and confidence that our products are the very best. If you are unhappy with your Hosting service you can request a full credit for all fees paid.

Where is Live Chat support? 1396 liked

Live chat is available through Contact page, and appears only when agents are online and available.

Why can't I renew my .AU domain name? 1591 liked

There are restrictions on when the .AU domain name become available for renewal.

Why can't I renew my .UK domain name? 1786 liked

There are restrictions on when the .UK domain name become available for renewal.

Why did Auto-Renewal Fail 547 liked

Most likely your auto-renewal failed because your credit card will expire soon or its information is no longer valid.

Why is my Order still Not Active? 257 liked

Your ordered product may still not be activated because either the payment for your order has not yet been received or the product you have ordered is pending setup or pending approval.

Will I be Refunded if my Domain gets Rejected? 1604 liked

If a domain name gets rejected after you have applied for it and payment has been processed, a refund will automatically be processed.

Will you notify me when my domains or services are due for renewal? 525 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

Will you send me a Tax Invoice for my purchases? 350 liked

Yes, this will be emailed at the time of purchase to the email on file.

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