Billing and Accounts Support

To change your domain name's registrant to a new owner, follow these steps & send us back the completed transfer of ownership form

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

Live chat is available through our Contact page, and appears only when agents are online and available.

The Registrant Contact is the owner-appointed agent for a domain name or product. Change your registrant contact information by following these simple steps.

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

You can update your credit card information easily within your Account Manager.

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

Yes, this will be emailed at the time of purchase to the email on file.

A Suspended Account is different from a Suspended Hosting & do not affect each other. Learn why & what to do in both cases.

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

If you believe you were incorrectly billed, please email us to explain what you think is incorrect and we’ll explain or correct the situation for you ASAP.

Learn how to experience a more time-efficient and hassle-free payment using our member credit.

We currently accept VISA, Mastercard and AMEX. We also accept Paypal and WebMoney.

A step-by-step guide to help customers enable and disable the two-step verification system.

You can set up Auto Renewal, which is a feature available with all our domains and products, within your Account Manager.

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

If you have received a renewal notice, or just want to extend or renew your Traffic Booster plan, you can do this instantly within your Account Manager.

You can request your username and password using the lost password recovery tool on the login screen. If you do not know your domain or username, please follow these instructions.

You can check your payment receipts easily within your Account Manager.

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

If you are unhappy with our hosting service or just wish to close the account, you will get a full refund of the remaining period within 60 days.

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

You can change the Tech Contact by logging in to your Account Manager and clicking Modify under the Tech Contact of your domain name or product, located in the Administration section.

Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credi.

If the hosting of your domain is with us you can simply renew within your Account Manager. Otherwise you will need to generate a new CSR file first and then process the renewal in the Account Manager.

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

Continue using this backup service by renewing your Site Backup plan. Here's how.

You can change the Billing Contact information by logging in to your Account Manager and clicking modify under the Billing Contact of your domain name or product.

You can change the Admin Contact by logging into your Account Manager and clicking Modify under the Admin Contact of your domain name or product.

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

You can check anytime when your domain name is due for renewal within your Account Manager.

If your website hosting service falls below 99% without advanced notice from us, we will credit you with a full 1 month FREE on top of your existing plan.

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

There are restrictions on when the .AU domain name become available for renewal.

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

If you've received a renewal notice or just want to extend/renew your Premium DNS, you can do this quickly with these easy steps.

A domain or hosting change of ownership should be complete within 5 working days, provided we have received a completed change of ownership form and any required fees have been cleared.

If all the auto renewal attempts fail and you do not manually renew your services by the expiration date, they will go into the 'renewal grace period', which lasts 30 days.

If you've received a renewal notice, or just want to extend your Web Hosting, you can do this quickly within your Account Manager.

If you have received a renewal notice from us, or just want to extend or renew your Website Builder, you can do this instantly within your Account Manager.

There are restrictions on when the .UK domain name become available for renewal.

Strengthen protection of online assets and personal information with an additional verification. Here's how:

If you don't renew your domain, it will simply expire after the due date.

You can check when your hosting services are due for renewal anytime within your Account Manager.

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to change the Registrant (Owner) back once you have made the change.

If all the auto renewal attempts fail and you do not manually renew your Website Builder by the expiration date, the Website Builder will go into the renewal grace period, which lasts 30 days.

You can change your notification preferences within your Account Manager, in the Profile section.

If all the auto renewal attempts fail and you do not manually renew your hosting by the expiration date, it will go into the renewal grace period, which lasts 30 days.

You can access your Account Manager by clicking on My Account at the top of this page.

Unfortunately, it is not possible to reverse a domain name renewal once it has been processed at the registry, as it is not allowed by the Registry for domain name expiry dates to be wound back.

If a domain name gets rejected after you have applied for it and payment has been processed, a refund will automatically be processed.

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

If you do not renew your hosting, but you keep your domains registered with us, you can continue to manage and renew them within your Account Manager.

If you have received a renewal notice, or just want to extend or renew your Email Exchange, you can do this instantly within your Account Manager.

If you have received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager.