Billing and Accounts Support

To change your domain name's registrant to a new owner, follow these steps & send us back the completed transfer of ownership form

Learn how to experience a more time-efficient and hassle-free payment using our member credit.

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

You can set up Auto Renewal, which is a feature available for all our domains and products, within your Account Manager.

Yes, this will be emailed at the time of purchase to the email on file.

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

This process will take 5 working days, provided we've received a completed COO form and any required fees have been cleared.

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

If you believe you were incorrectly billed, please send us an email and we’ll explain or correct the situation for you ASAP.

The Registrant Contact is the owner-appointed agent for a domain name or product. Here's how to change it.

If you're unsatisfied with our Hosting, you can get a full refund of the remaining period during the first 60 days from purchase.

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

You can update your credit card information easily within your Account Manager.

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

If you received a renewal notice, or just want to extend your Traffic Booster plan, instantly do so within your Account Manager.

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

A step-by-step guide to help customers enable and disable the two-step verification system.

You can check your payment receipts easily within your Account Manager.

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

You can check when your domain name is due for renewal anytime, within your Account Manager.

If your web hosting service falls below 99% without advanced notice from us, we'll credit you with an added 1 month, free.

A Suspended Account is different from a Suspended Hosting & do not affect each other. Learn why & what to do in both cases.

There are restrictions on when the .AU domain name become available for renewal.

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

You can check which of your Hosting Services and other Products are due for renewal anytime, within your Account Manager.

You can request for Crazy Domains to permanently delete all the Private Data you've provided us. Learn more about this here.

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

Continue using this backup service by renewing your Site Backup plan. Here's how.

You can change the Admin Contact by logging into your Account Manager and here's how.

You can change the Tech Contact by logging in to your Account Manager. Here's how.

If hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first before renewing.

If you've received a renewal notice, or just want to extend your Web Hosting, you can do this quickly within your Account Manager.

You can change your notification preferences within your Account Manager, in the Profile section.

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

There are restrictions on when the .UK domain name become available for renewal.

You can use the Lost Password recovery tool on the login screen, or use this guide if you forgot your domain or username.

You can request for a copy of all the private data you've provided Crazy Domains. Learn more about this here.

You can change the Billing Contact information by logging in to your Account Manager and here's how.

Strengthen protection of online assets and personal information with an additional verification. Here's how:

Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credit.

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

If you don't renew your domain, it will simply expire after the due date.

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

If you received a renewal notice, or just want to extend your Website Builder, you can instantly do so within the Account Manager.

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

If your Domains are active and registered with us, even without the Hosting, you'll still be able to manage and renew them.

You can access your Account Manager by clicking on My Account at the top of this page.

If you've received a renewal notice or just want to extend/renew your Premium DNS, you can do this quickly with these easy steps.

Live Chat is available on the Crazy Domains website and appears only when agents are online and available.

Unfortunately, it is not allowed by Registry policies to reverse a domain name renewal once it has been successfully processed.

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

If a domain name gets rejected after you've applied for it & payment has been processed, a refund will automatically be processed.

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

If you received a renewal notice, or just want to extend your Email Exchange, you can do so instantly within your Account Manager.

If you received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager