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Online Support Email Protection

Premium Email spam quarantine settings

Premium Email Protection only sends quarantine summary reports when one or more of your emails have been quarantined, this email will also contain the username and a direct link to access the Quarantine Inbox.

  1. Check your email for the Quarantined Notification.
  2. Open your email and click the link to access your Quarantine Inbox.
  3. Under Preferences click Quarantine Settings.
  4. Next to Notification Interval, you have the choice to receive the quarantine summary report either Daily, Weekly or Never. Recommended - Daily.
  5. If you prefer to have the quarantine summary report sent to an account other than your current email, enter an email address in the Notification Address field. Recommended - Leave this field blank.
  6. Click Save Changes.

If you select Never, you can still view your quarantined messages from the quarantine interface, but you will not receive quarantine summary reports.

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