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How to retrieve your Account Manager username and password

To retrieve your Account Manager username and password, please follow these steps:

  1. Click on My Account at the top of this page.
  2. Click on the Lost password? link.
  3. Enter your email, username or domain name, then click Send.

We will send your login information to the email address that you used during registration. If you need further help, please contact us.

Can't remember your username or domain name? Just follow these simple steps.

If you have a personal account, we will require the following:

  1. A written request to update the email address on file, specifying the old and new email address.
  2. A valid photo ID (Driver’s License or Passport) of the account holder.

If the account is registered to a business/company, we will require the following:

  1. A written request on company letterhead, signed by any higher personnel.
  2. A copy of the Business Registration Certificate, such as the ABN/ACN Certificate.
  3. A valid photo ID (Driver’s License or Passport) of the signatory.

Once you have all the required documents, please email us.

All complete applications will be processed within 24-48 hours.

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