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How to reset your Email password for Email Exchange

You can reset the Mailbox password through Outlook Web Access or through the Account Manager. Below, we will show you both methods.

  • Through Web Access, you will only be able to change the password of that mailbox.
  • Through your Account Manager you will be able to change all your mailbox passwords.

Reset your password through Web Access

You can reset your password through Web Access by doing the following:

Step 1. Sign in to your Outlook Web Access.
Step 2. Next to your name in the top right corner select the Gear Icon.
  changing your password using Web Access step 2
Step 3. Click Change Password.
  changing your password using Web Access step 3
Step 4. Enter your Current Password and then your New Password. Click Save.
  changing your password using Web Access step 4
Step 5. You will be logged out. Enter your new password to sign in.
  changing your password using Web Access step 5

Your password has now been reset.

Reset your password through the Account Manager

You can reset your password through Account Manager by doing the following:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on Email in the menu bar at the top of the page.
  5. Click on the Email Exchange you wish to manage.
  6. From the management page click Control Panel on the right.
  7. Enter your Exchange Manager username and password and click Log In.
  8. The Exchange home screen will display, click on Email Management icon.
  9. Click on the name of your Organization.
  10. Click on Mailboxes on left menu.
  11. Click on the Display Name for the Mailbox you want to update.
  12. Enter the new Password and click Set Password.

Your password has now been reset.

If you are using any E-mail clients on your computer or mobile devices, you will need to update the settings with your new password.

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