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Phone support has longer wait times due to the COVID-19 outbreak. Please send us an email at help@crazydomains.com or click the Chat Now button on the screen.

IMPORTANT NOTICE REGARDING COVID

We are currently experience longer than usual wait times within our Customer Care Centre. Our team are working through the call volume as quickly as they can however, we ask that you limit enquiries through telephone for urgent matters only at this stage. We would like to advise the utilisation of our Chat or Email support in which our team will revert to support you as quickly as possible.

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Online Support Billing and Accounts

How to Renew Site Backup

If you've received a Renewal Notice, this means that your Site Backup Addon plan is now on Renewal Due status. You can access your Account to process your Renewal using the steps below:

  1. Click Sign Up / Log In at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password, then click Log In.
  4. Click on the Visit My Account button.
  5. Click Web Hosting from the top menu.
  6. Click Renew from the left-side menu.
  7. Tick the box corresponding to the Site Backup Addon plans that you wish to Renew.
  8. Click the Renew button at the top.
  9. You will be redirected to the page where you can pay for and activate your Renewal.

We strongly suggest Renewing for the longest term or setting up Auto Renewal to ensure that your Products/Services do not expire.

Renewing Site Backup on Active Status

If you wish to Renew a Site Backup Addon that is still on Active status, you can do so using the following steps:

  1. Click Sign Up / Log In at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password, then click Log In.
  4. Click on the Visit My Account button.
  5. Click Web Hosting from the top menu.
  6. Click Addons from the left-side menu.
  7. Click on the Site Backup Addon plan that you wish to manage.
    If you only have one Site Backup Addon plan, you will automatically be redirected to its management page.
  8. Click on the Hamburger Menu, then select Renew from the drop-down list.
  9. You will be redirected to the page where you can pay for and activate your Renewal.

Congratulations! You just Renewed your Site Backup Addon plan.

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