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Online Support Email Exchange

How to connect my domain to Email Exchange

If your domain is registered through Crazy Domains, your Email Exchange service has been automatically connected to your domain name.

If your domain is registered with another provider you will need to make changes to the domain name settings. To do this, you will need to log into their management console and update the Name Servers.

If you currently have other Name Servers set, you will need to change them. Please note that this will affect any services you have set up on this domain. However, you can change the records without affecting your services through the instructions below.

For Email Exchange Hosting 2013, the following name servers should be used:

  • ns1.exchangecloud.com.au
  • ns2.exchangecloud.com.au

For Email Exchange Hosting 2016, the following name servers should be used:

  • ns1.premium.exchange
  • ns2.premium.exchange

If you have any difficulty, contact your provider and give them these Name Servers to set up on your domain name. If you have further problems you can always transfer your domain to us.

My Name Servers are already used

If you have connected services like Web Hosting and you cannot update your Name Servers, please contact your hosting provider and set the following records in your DNS settings. This should not affect your services.

Change the A Record:

mail.yourdomain.com (replace with your domain) to IP: XXX.XXX.XXX.XXX (please contact Crazy Domains to get the IP address needed).

Change the MX Record:

MX Record for Exchange (AU):

Type Records Priority
MX smtp.ds.network 5
MX smtp-uk.ds.network 10

MX Record for Exchange EU(UK):

Type Records Priority
MX smtp-uk.ds.network 5
MX smtp.ds.network 10

Congratulations! You have now successfully connected your domain to Email Exchange.

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