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How to Add and Update CNAME Records

A CNAME Record (Canonical Name Record) is a type of DNS Record that shows one domain as an alias for another domain. It tells the DNS Server that the page you are redirecting to is the canonical version of the site.

Below is a list of other important points you should know about CNAME Records:

  • CNAME Records must point only at a domain name, not at an IP Address.
  • Avoid pointing one domain with a CNAME Record at another domain name with a CNAME Record, as this is inefficient, causing a delay in the server's retrieval of the correct record. Instead, you should point both domains at the same A Record.
  • You should NOT point an MX Record at a CNAME alias.
  • CNAME aliases should not have other DNS Records. The only exceptions to this are certain DNSSEC Records.

Before making changes to your DNS, you need to ensure that you're using the correct Name Servers for your domain name by checking on the guide below:

Then, depending on which Name Servers you're using, you can create CNAME Records via Account Manager using the steps on this guide.

Otherwise, read the linked guides below to create CNAME Records via Hosting or Exchange Manager:

Add or Update CNAME Records via Account Manager

Follow these steps to add or update CNAME Records for your domain name via your Account Manager:

  1. Log In to your Account Manager.
  2. Click Domains on the menu bar at the top of the page.
  3. Click the Domain Name that you wish to manage.
    If you only have one domain, you will automatically be redirected to its management page.
  4. Scroll down to the DNS Settings section and click the Hamburger Menu on the right, then select Add Record.
    (Or to update an existing record: hover your cursor over the CNAME Record and click the Modify option that appears on its right.)
  5. Select CNAME Record from the drop-down menu, then click the Add button.
  6. Enter the Sub Domain if necessary, followed by the CNAME Record domain or subdomain in the Alias For field.
  7. Click Update.

You've now added or updated CNAME Records for your domain name.

Note: CNAME Records are applied immediately but may take up to 2 hours to propagate across the internet. If you have created your CNAME Records and have seen no change, please wait for this propagation period to complete. Otherwise, contact us for assistance.

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