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Phone support has longer wait times due to the COVID-19 outbreak. Please send us an email at or click the Chat Now button on the screen.


We are currently experience longer than usual wait times within our Customer Care Centre. Our team are working through the call volume as quickly as they can however, we ask that you limit enquiries through telephone for urgent matters only at this stage. We would like to advise the utilisation of our Chat or Email support in which our team will revert to support you as quickly as possible.

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Online Support Domain Names

How Long Does an Incoming Domain Transfer Take

Domain Transfer refers to the process of changing the designated Registrar of a domain name. Once a transfer has been made, the new Registrar will be responsible for keeping and managing your Domain Name System (DNS) records.

A Domain Transfer can take up to 10 working days depending on the domain extension. Different domains have different transfer times and processes.

You will receive a confirmation email when the transfer has been completed. The Domain Transfer status can also be tracked within your Account Manager.

If you have submitted a Domain Transfer and have NOT received a Transfer Acceptance confirmation email within 24 hours, contact us for immediate action.

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