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Phone support has longer wait times due to the COVID-19 outbreak. Please send us an email at or click the Chat Now button on the screen.


We are currently experience longer than usual wait times within our Customer Care Centre. Our team are working through the call volume as quickly as they can however, we ask that you limit enquiries through telephone for urgent matters only at this stage. We would like to advise the utilisation of our Chat or Email support in which our team will revert to support you as quickly as possible.

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How Long Does a Change of Ownership Take

After you have completed filling out the Domain/Product Transfer of Ownership Form and sent it back to us via Fax, Email, or Post, your application will be reviewed first by our team. Listed fees should have been cleared already so that we can officially process the changes. Once your application is approved, you will receive a confirmation by email. This whole process can take up to 5 business days.

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