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How do I update the MX Records?

An MX Record (Mail eXchange) is a type of resource record in the Domain Name System that defines how email will be delivered for your domain. If your MX record is not correct, you will not be able to receive email.

If you use multiple mail servers, you can specify a preference value using an MX record to prioritize mail delivery to the mail server of your choice.

To create an MX Record on your domain name you will need to change the DNS Settings, which can be found under each domain name within your Account Manager.

Creating MX Records

If your domain's Name Servers are set to ns1.dnspackage.com and ns2.dnspackage.com, this is how you change the MX Record of your domain:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on Domains from the menu bar at the top of the page.
  5. Click on the domain you wish to update. If you have only one domain, you will be taken straight to the domain management page for that domain.
  6. Scroll down to the DNS Settings section, click the menu icon on the right and select Add Record from the drop-down menu.
  7. Select MX Record from the drop-down menu and click Add.
  8. Enter the Sub Domain if necessary, set the Priority number (lower numbers mean higher priority) of the appropriate domain and enter the MX Record in the Alias For field.
  9. Click Update.

MX Records are applied immediately but may take up to 2 hours to propagate across the Internet. If you have created your MX Records and have seen no change, please wait for this propagation. Otherwise, it is advised that you contact us.

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