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Online Support Domain Names

How do I change & update my CNAME Records

A CNAME Record points a domain or subdomain to another domain or subdomain. It tells the DNS Server that the page you are redirecting to is the canonical version of the site.

Below is a list of other important points you should know about CNAME Records:

  • CNAME Records must point only at a domain name, not at an IP Address.
  • Avoid pointing one domain with a CNAME Record at another domain name with a CNAME Record, as this is inefficient, causing a delay in the server's retrieval of the correct record. Instead, you should point both domains at the same A record.
  • You should NOT point an MX Record at a CNAME alias.
  • CNAME aliases should not have other DNS Records. The only exceptions to this are certain DNSSEC Records.

To create a CNAME Record on your domain name, you will need to update the DNS Settings. This option is located under each domain within your Account Manager. However, where you create your CNAME Records will depend on the Name Servers you have set for your domain, as shown in the table below:

Name Servers Where to update CNAME Records
ns1.crazydomains.com
ns2.crazydomains.com
Account Manager
ns1.dnspackage.com
ns2.dnspackage.com
Account Manager
ns1.syrahost.com
ns2.syrahost.com
Hosting Manager or Plesk Panel

Creating CNAME Records

If your domain name is registered with Crazy Domains and it meets the Name Server requirements mentioned above, you can update the CNAME Record through the Account Manager with these steps:

  1. Click Sign Up / Log In at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password, then click Log In.
  4. Click on the Visit My Account button.
  5. Click Domains from the menu bar at the top of the page.
  6. Click on the domain name you wish to manage.
    If you only have one domain, you will automatically be redirected to its management page.
  7. Scroll down to the DNS Settings section, click the menu icon on the right and select Add Record from the drop-down menu.
  8. Select CNAME Record from the drop-down menu and click Add.
  9. Enter the Sub Domain if necessary, followed by the forward CNAME Record domain or subdomain in the Alias For field.
  10. Click Update.

Congratulations! You just updated your CNAME Records.

CNAME Records are applied immediately but may take up to 2 hours to propagate across the Internet. If you have created your CNAME Records and have seen no change, please wait for this propagation to complete. Otherwise, it is advised that you contact our 24/7 customer support.

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