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We are currently experience longer than usual wait times within our Customer Care Centre. Our team are working through the call volume as quickly as they can however, we ask that you limit enquiries through telephone for urgent matters only at this stage. We would like to advise the utilisation of our Chat or Email support in which our team will revert to support you as quickly as possible.

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Online Support Web Hosting

How do I change the main domain on my hosting?

You will need to send a support ticket with the current hosted domain name and the new primary domain you want changed. After we receive your request our administration team will process in most cases the same business day.

Be sure the domain name you are switching to is registered, we cannot switch to a non-registered domain. If you haven't already registered the domain you can do so from the header search box above.

What affects does changing my domain have?

It is important that you understand when you change your main domain with your hosting account the following items will be affected: email, website files, subdomains, and your search engine rank.

If you are using a CMS (content management system) or other website software (e.g. WordPress), you must be aware that simply changing the main domain may only be the start of configurations you need to change. Once the domain name has been changed, you will need to double-check your software's documentation on changing the domain name.

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