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Online Support Email Exchange

Getting started guide: Email Exchange in Outlook

When you activate your hosted Email Exchange you gain the ability to create Mailboxes/Email Accounts within Microsoft Exchange.

Table of Contents

  1. How to Access the Email Exchange Manager
  2. How to Create a Mailbox/Email Account
  3. How to Create other Mail Recipients
  4. How to Access your Email Account
  5. Outlook Desktop Access
  6. Quick Email Settings for POP3 or IMAP
  7. Outlook Web Access
  8. Outlook Mobile Access
  9. Spam Protection
  10. Prerequisites for Email Exchange

How to Access the Email Exchange Manager

The Exchange Manager allows you to create new Mailboxes, Users, and modify settings for your hosted Email Exchange. You can access it via the Email Exchange section of your Account Manager or via direct links by following the instructions below:

How to Create a Mailbox/Email Account

The very first step required for using the email service on your Exchange server is to create the mailboxes in your Exchange Manager. Once you have set up your mailbox in the Exchange Manager, you can begin to use your email. View the guide below for instructions.

How to Create other Mail Recipients

The Exchange Manager will allow you to create distribution lists and redirect an email address to multiple users. Follow the instructions below to create your mail distribution list.

Mail Contacts contain data about people or organisations existing outside your Exchange organisation. These can appear in your shared address book and other address lists, and can also be added as members in your distribution groups. To create a Mail Contact in your Exchange Manager, follow the instructions below:

A Shared Mailbox isn't primarily associated with individual users and is generally set to allow access for multiple users. Once a Shared Mailbox is created, permissions must be assigned to all users requiring access. To create a Shared Mailbox, follow the instructions below:

The next sections will guide you on how to access your email.

How to Access your Email Account

Before you begin to set up your email client, you must first decide how you would like to access your email. You can use many programs to check your email. You can use a Desktop Program like Outlook, Mac Mail, or Thunderbird. You can use webmail also known as Web Access to check from any location using your web browser. You can also use a third party program like Google Apps. Additionally, you have the option of using your iPhone, Android, or other mobile device.

Outlook Desktop Access

Most popular email clients that most users are familiar with include Microsoft Outlook and Mac Mail. You can use any mail program you want to connect to Microsoft Exchange. These tutorials will guide you setting up your email client.

Quick Email Settings for POP3 or IMAP

You will need these settings to configure your email client. Each client will have different layouts. Refer to the link below for the basic set of information that any email client will need when setting up for POP3 or IMAP:

Outlook Web Access

Outlook Web Access (OWA) allows you to check your email from within your browser, such as Internet Explorer, Firefox, or Chrome. Web Access requires no configuration settings. You can simply log into Web Access and check your email from anywhere at any time. The tutorial link below will guide you on how to log in to Web Access.

  1. Log in to Outlook Web Access via Account Manager:
    1. Click on My Account link at the top of this page.
    2. Click on Email Login link.
    3. Select Exchange Mailbox from the drop-down menu and click Login.
    4. Enter your Email address and Password.
    5. Click Sign in.
  2. Log in to Outlook Web Access via direct links:
    1. Click on the appropriate link to access Outlook on the web:
    2. Enter your Email address and Password.
    3. Click Sign in.

Outlook Mobile Access

You can configure your mobile phone, notepad or any mobile device to connect to your Exchange email. These tutorial links will guide you in setting up email on some common mobile devices.

Spam Protection

Learn how to control and stop spam. The tutorial links below will guide you in configuring your spam control.

Prerequisites for Email Exchange

For your Exchange mail service to work properly, there are specific DNS requirements that need to be configured. When you have both your domain name and your email exchange hosting plan registered with us, your records for proper mail work have most likely been automatically configured for you. But to ensure that your settings have all been properly set, follow the link below:

Other email related options

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