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Getting started guide: Email Exchange in Outlook

Complete your hosted Email Exchange experience with our step-by-step guides below to get you started on sending and receiving emails in Outlook.

Important: If you are using a 3rd party to host your domain, connect your Email Exchange account by following the steps in this guide to learn how to Connect My Domain to Email Exchange.


Otherwise, read through the article and learn how to get started on Email Exchange in Outlook.

Table of Contents

  1. Access your Exchanger Manager
  2. Create your Mailbox
  3. Access your Email Exchange in Outlook
  4. Create Other Mail Recipients
  5. Backup Outlook
  6. Set up Spam Protection
  7. Configure your Email Exchange with Outlook Settings

Access your Exchange Manager

The Exchange Manager is a web-based management console where you can configure and modify your Mailbox Settings - settings like but not limited to creating mailboxes, updating DNS or deleting users. You can follow the steps in the linked guide below to access your Exchange Manager.

Create your Mailbox

The first step for you to use the email service on your Email Exchange is to create a mailbox or create a Shared Mailbox if you are working with a team within your organisation. Click the linked guides below to learn how to create a mailbox with Email Exchange.

You can also configure your email settings with Email Exchange or regular Email Hosting as to how you want to retrieve your emails on Outlook. Follow the steps in the linked guide below to learn how to set it for POP3 or IMAP.

Access your Email Exchange in Outlook

There are different options for you to access your emails with Email Exchange on Outlook, you can opt to access emails via Desktop, Outlook Web Access or on your Mobile Device. Click on the linked guides below that corresponds to your mode of access for Outlook.

Access via Outlook Desktop



Access via Outlook Web Access



Access via Mobile Device


Create Other Mail Recipients

Once you have access to your Outlook application, you can then create Contacts in your Email Exchange address book or group contacts as one Distribution List to start sending or receiving emails from users within your network. Read the article below to learn:

Backup Outlook

We recommend doing periodic backups on your mailbox items like Emails, Contacts, Calendars, Tasks, and other files in case of a system failure or migrating to a different Outlook platform. Read through the article below to learn more about:

Set up Spam Protection

Email Exchange gives you the ability to control and secure your emails from spam or unsolicited emails by creating Rules, setting Block and Allow Lists, and configure Junk Email Filters. Please visit the linked guides below to learn:

Configure your OWA Settings

Below are few of the settings you can configure to personalise and modify on your Outlook Web Access but not limited to:

Please if you need any assistance or have any questions. We'd love to help!

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