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Email Forwarding does not forward

If you have set up Email Forwarding, you will need to allow up to 48 hours for the DNS Records to propagate. If it still doesn't work you will need to check the settings. This guide will show you how.

The following test is a good way to check if your email forwarding is working correctly and to identify where the problem lies.

First, send an email to your own main email address and CC the email that want to forward from. So if you want to forward mail from support@yourdomain.com to yourname@example.com, write an email to yourname@example.com and include support@yourdomain.com in the CC field.

If everything is working properly then you should receive 2 copies of it - the one that you sent and the one that was forwarded automatically. If you receive 1 copy, then you have a problem with your DNS settings and you should check your MX Records. If you don't receive any copies of this email, please double check your mail settings with your external mail provider.

It is possible that your URL forwarding is active prior to the email forwarding (or vice versa) as DNS caching for mail services (MX Records) may differ from www Records by anywhere up to 24 hours.

If you have still have problems please contact our support team.

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