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Disabling Outlook 2013 spam filter

Your hosted Email Exchange comes with a comprehensive and customisable junk email filter. You can quickly and easily use Outlook Web Access to fine tune, block or unblock email from being filtered into the junk folder.

Sometimes Outlook can mark legitimate and valid emails as spam, thus preventing them from reaching your email inbox. The issue is rather common despite the fact that Outlook spam filter is set to low by default. Solve this issue by turning off the Outlook spam filter.

Enable/Disable Spam Filter

You can enable or disable the Outlook 2013 Spam Filter by doing the following:

Step 1. Open Outlook 2013.
Step 2. Click on the Home tab.
  enable or disable the Outlook 2013 spam filter step 2
Step 3. Click the Junk button and on the drop-down menu, select Junk E-mail Options.
  enable or disable the Outlook 2013 spam filter step 3
Step 4. On the Options tab select the options for filtering:
  enable or disable the Outlook 2013 spam filter step 4
  Below is a description of the fields:
Turn off the spam filter (No automatic filtering)
Set Low filter, High filter (Not recommended as it could mark and block all your legitimate emails)
Safe list only (Select only a group of email addresses to receive emails from)
Step 5. Click Apply and then OK.
  enable or disable the Outlook 2013 spam filter step 5

Congratulations, you have configured your Outlook 2013 Spam filter.

Junk email filter lists

While the Junk Email Filter checks your incoming messages automatically, Junk Email Filter Lists let you control what is considered spam. You can add names, email addresses and domains to these lists so the filter doesn’t check messages from sources you trust, or blocks messages that arrive from specific email addresses and domains you don't know or trust.

Safe Senders List

Email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message. You can add your Contacts and other correspondents to this list. If you use a Microsoft Exchange Server account, all names and addresses in the global address list (GAL) are automatically considered safe.

Safe Recipients List

If you belong to a mailing list or a distribution list, you can add the list sender to the Safe Recipients List. Messages sent to these email addresses or domain names are never treated as junk, regardless of the content of the message.

Blocked Senders List

You can easily block messages from particular senders by adding their email addresses or domain names to the Blocked Senders List. When you add a name or email address to this list, Outlook moves any incoming message from that source to the Junk Email folder. Messages from people or domain names that appear in this list are always classified as junk, regardless of the content of the message.

Blocked Top-Level Domains List

To block unwanted email messages from another country/region, you can add country/region codes to the Blocked Top-Level Domains List. For example, checking the CA [Canada], US [United States], and MX [Mexico] boxes in the list blocks messages from email addresses that end in .ca, .us, and .mx.

Blocked Encodings List

To block unwanted email messages that appear in another character set or alphabet, you can add encodings to the Blocked Encodings List.

Types of email accounts supported by the junk email filter

  • Exchange accounts in Cached Exchange mode
  • POP3 account
  • IMAP account
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