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Online Support Email Exchange

Creating a Shared Mailbox with Exchange

A Shared Mailbox isn't primarily associated with individual users and is generally set to allow access for multiple users. Once a Shared Mailbox is created, permissions must be assigned to all users requiring access.

Create a Shared Mailbox

To create a Shared Mailbox, follow the instructions below:

  1. Log in to your Exchange Manager.
  2. Under Hosted Organisation - Exchange, click on the Mailboxes icon.
  3. Click on the Display Name of the mailbox you would like to share with others.
  4. On the Edit User page, click on the Permissions tab.
  5. Click Add and select all users you wish to provide access to the Shared Mailbox to, then click Add Accounts under the following categories:
    • Under Full Access, users have full control over the Shared Mailbox.
    • Under Send As, users can send emails as if they are logged into the Shared Mailbox account and recipients will see that the email is from a Shared Mailbox.
    • Under Send on Behalf, users can send emails on behalf of the Shared Mailbox. For example, if me@example.com sends an email to a recipient, the recipient will see that the email was sent by "me" on behalf of sharedmailbox@example.com.
  6. Once done, click on Save Changes.

Congratulations! You have now created a Shared Mailbox.

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