Knowledge Base

What To Do if You Have Problems in Sending Mail?

If you are unable to send email, you should first verify that all of the information is correct in your email client. Below are the general email configuration settings. Refer to the Email Hosting getting started guide for email setup instructions.


Email Settings

Incoming Server mail.YourDomain.com
Outgoing Server mail.YourDomain.com
Username Your full e-mail address
Password Your e-mail account password
Incoming Port 110 for POP3 or 143 for IMAP
Outgoing Mail server (SMTP) Port 587
SMTP Authentication Required
Secure Authentication or SPA Needs to be turned off


Check That Port 25 is Not Blocked

Some Internet Service Providers (ISPs) may block the normal sendmail port 25, so the easiest way is to contact them and ask for the Outgoing Server SMTP setting which you will then use to replace (Outgoing Server: mail.yourdomain.com) above.

Alternatively if your ISP is blocking port 25 you can try port 465 or 587 instead.


Here's a test you can use to find out if this is the case:

IMPORTANT: On newer Windows machines the Telnet program is not enabled automatically, but can be turned on by going from the Start menu to the Control Panel, then clicking on Programs, Turn Windows Features on or off, then scrolling down and clicking the box next to Telnet Client.

  1. Windows users can access this via start > run > cmd. Mac users can use the Terminal application.
  2. Type: telnet mail.domain.com 25 (replace domain.com with your own domain name).

If you just see a blank screen then your ISP provider is blocking you.


If you login to your Webmail, you will be able to send and receive email from anywhere in the world.

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