Knowledge Base

Disabling Outlook Exchange Spam Filter

Your hosted Email Exchange comes with a comprehensive and customisable junk email filter. You can use Outlook Web Access to fine tune, block or unblock email from being filtered into the junk folder.

Sometimes Outlook can mark legitimate and valid emails as spam, thus preventing them from reaching your email inbox. The issue is rather frequent despite the fact that Outlook's spam filter is set to low by default. Solve this issue by turning the Outlook spam filter off completely.


Enable/Disable Spam Filter

You can enable or disable the Outlook Exchange Spam Filter by doing the following:

  1. Sign in to your Outlook Web Access.
  2. Next to your name in the top right corner select the Gear Icon.

    Screenshot of CD Email Exchange Settings Gear Icon in OWA
  3. Click Options.

    Screenshot of CD Email Exchange Option Under Settings in OWA
  4. Click Block or Allow on the left menu.

    Screenshot of CD Email Exchange Block or Allow Sender in OWA
  5. Click Automatically Filter Junk Email to turn the Spam Filter on or off.

    Screenshot of CD Email Exchange Automatically Filter Junk Option in OWA
  6. Click Save.

    Screenshot of CD Email Exchange Block or Allow Save Settings in OWA

Your spam filter settings have now been set.

Did you find this article helpful?

* Your feedback is too short