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tutorials, answers and guides
General Info
Billing and AccountsPayment options, refunds, profile management and more...
Most popular questions
- Can I pay by cheque or direct deposit?
- What are the costs for sending faxes?
- What is the hosting service Uptime Guarantee?
- How do I update my notification preferences?
- Why is my order still not active?
- I have been billed or charged incorrectly
- Why did Auto Renewal fail?
- How to setup Auto Renewal
- How to update your Account Manager email address
- What happens to my Domains if I don't renew my Hosting?
Getting StartedEverything you need to know about your new product.
Quick General Settings
Select your product
- Getting started guide: Registering a Domain Name
- Getting started guide: Search Ads
- Getting started guide: Site Protection
- Getting started guide: Resellers
- Getting started guide: Premium Email Protection
- Getting started guide: Fax to Email
- Getting started guide: SSL Certificates
- Getting started guide: Web Hosting
- Getting started guide: Website Builder
- Getting started guide: File Transfer - FTP
- Getting started guide: Premium DNS
- Getting started guide: Email Hosting
- Getting started guide: Email Exchange
Tutorials & Guides
Domain NamesRegistering domains, renewals, transfers and management
Getting started guide: Registering a Domain Name
Most popular questions
- Business .BIZ domain name Registration Rules
- United Kingdom .UK domain name Registration Rules
- Who can register .AU Australia domain names?
- What is a URL?
- Adult community .XXX domain name Registration Rules
- Cocos Islands .CC domain name Registration Rules
- How to choose a Domain Name?
- The domain name I want is Not Available
- Germany .DE domain name Registration Rules
- United Arab Emirates .AE domain name Registration Rules
Web HostingSetup tutorials, file uploading, email setup, hosting manager and more...
Getting started guide: Web Hosting
Getting started guide: File Transfer - FTP
Most popular questions
- I cannot send using SMTP, how do I fix this?
- What is Cloud Hosting?
- What is Web Hosting?
- Do I need Web Hosting?
- Using Fetch (Mac) To Upload
- Disable the wp-cron.php in WordPress
- How to fix an Internal Server Error in WordPress
- 500 Internal Server Error
- How to increase PHP memory limit
- How to set up a cron job
Email HostingSetup tutorials, create new emails, account management and more...
Getting started guide: Email Hosting
Most popular questions
- How to use Webmail
- What is the difference between IMAP and POP3?
- Do I need Email Hosting?
- What is Email Hosting?
- How to delete a Catch All Email Account
- Checking Port 25 is not blocked
- What to do if you have problems sending mail
- Subscribing to your IMAP Inbox in Outlook 2013/Office 365
- How to create a POP or IMAP Email Account in the Hosting Manager
- How to add a signature on Webmail
Email ExchangeSetup tutorials, mailbox management, calendars, contacts and more...
Getting started guide: Email Exchange
Most popular questions
- Email Exchange maximum Email file size
- Does Email Exchange support Mobile devices?
- What is Email Exchange?
- What is the difference between Email Hosting and Email Exchange?
- How to import data in Outlook 2011 for Mac
- Share your Outlook folders, calendars, contacts or inbox
- How to export data in Outlook 2011 for Mac
- How to connect my domain to Email Exchange
- Setup multiple Emails on one account with Exchange
- Is the hosted Exchange Server secure?
Website BuilderHow to build, publish, create, design and manage your site
Getting started guide: Website Builder
Most popular questions
- Where can I use the stock photos downloaded from Crazy Stock?
- Which file types are supported with the Website Builder?
- How to view your Site Statistics in Website Builder
- Building your site for Mobile Applications
- How to update the Site Settings in Website Builder
- Adding widgets, Social apps, Menus and more...
- How to connect Social Media in Website Builder
- What is Website Builder?
- How to Add an Image Slider in Website Builder
- How to Add a Flash files in Website Builder
eShop BuilderHow to build and manage your products, orders and customers
Most popular questions
- Where are the eShop settings
- Add and edit products with eShop
- How to add Discounts and Specials to eShop
- How to setup Shipping Methods and Fees with eShop
- Adding the Online Store to your site
- How to manage my sales and orders
- How to install eShop on your site
- Managing your eShop customers
- Add and edit product Categories with eShop
- Adding and editing Categories with Website Builder
Traffic BoosterSubmitting your site, tracking results, SEO tools and more...
Search Engine AdsManaging your Ads, tracking results and budget control
Getting started guide: Search Ads
Most popular questions
- What are Search Ads?
- The difference between Service Fee and Monthly Budget
- Can anyone abuse and click my Ads?
- How to create an Ad
- How to update an Ad
- How to verify a website with Google
- Where will customers see my Ad?
- Where will my Ad show?
- How to update the Google Ad budget
- How often can I change my Ad?
Fax to EmailSending and receiving faxes, adding credit, fax archiving and management
Getting started guide: Fax to Email
Most popular questions
- What is Fax to Email?
- What files are supported when sending a fax?
- How to fix black dots on fax pages
- How to improve the fax quality for sending
- The fax machine is busy, will my fax still be sent?
- How to send a Fax
- How to create a PDF document
- How do I receive my faxes?
- I can't see the attached fax file on email
- Can I receive faxes with no credit?
Site ProtectionScanner management, monitoring and alerts, removing malware and more...
Getting started guide: Site Protection
Most popular questions
- How to stay clean from Malware
- What does Site Protection monitor?
- Understanding Site Protection alerts
- Site Protection plugin for WordPress
- My site got reinfected again
- Setting up Server Side Scanning
- I have a Malware infection and I have Site Protection
- My site was broken after Malware removal
- How to remove Malware infection from your site
- How to scan and detect Malware
Email ProtectionAdjusting spam levels, quarantine settings and more...
Email MarketingHow to design, bulk submit and manage your contact lists and more...
Web AnalyticsAccount access, installing, tracking codes, reporting and more...
Design ServiceAll the answers for Web design and Logo design services
Most popular questions
- What file formats will I receive my Logo?
- How does Web Design work?
- Does my Logo Design have copyright?
- Can I have revision on my final Logo Design?
- How to add, edit photos with Page Editor
- Can I add special scripts to my Web Design?
- Do I need Web Hosting with my Web Design package?
- Can you copy a Logo that is copyright?
- I have web hosting, can I host the website design?
- Who owns my website design?
Premium DNSAdvanced DNS setting, management, zone records and more...
Getting started guide: Premium DNS
Most popular questions
- What is DNS?
- What is a SRV Record?
- What is Premium DNS?
- What is an AAAA Record?
- What is a TXT Record?
- What is the SLA for Premium DNS?
- What is an MX record?
- How to setup Web Forwarding that Hides the Website
- Email Forwarding does not forward
- What DNS Records can I manage?
SSL CertificatesSetup SSL, server installation, creating a CSR and more...
Getting started guide: SSL Certificates
Most popular questions
- Install an SSL Certificate on a Tomcat Web server
- What is SSL?
- SSL Certificate validation and documents
- What to do if the CSR cannot be decoded or is Invalid
- What is a CSR?
- What does the SSL Warranty cover?
- What is the best SSL Certificate for my business?
- Create a CSR for OpenSSL
- Create a CSR with Keytool
- Can SSL prevent my website from being hacked?
Windows ServersHyper-V management, reboot, install, Plesk and technical answers.
Most popular questions
- What is a Windows VPS?
- My Hyper-V server shows less RAM than I ordered
- Using Remote Desktop (RDP) with your Windows Server
- What virtualization technology is used?
- How to change administrator’s password in Windows Server 2012 R2
- Which Windows version will be installed on my server?
- Do you offer Managed Services for my Windows Server?
- What is the Data Transfer limit and Speed of my Windows Server?
- Can I add more Memory, Disk Storage and Cores to my Windows Server?
- How do I access my Windows Server?
Linux ServersServer management, reboot, install, cPanel and technical answers.
Most popular questions
- Creating a self-signed SSL certificate in Linux
- What is a Linux VPS?
- Install cPanel on a CentOS
- What is Burstable RAM?
- Configuring SSH Server on CentOS
- How do I access my Linux Server?
- Install or upgrade PHP under Debian or Ubuntu
- How to view the listening ports in Linux VPS
- Configuring SSH Server on Debian or Ubuntu
- What is the Data Transfer limit and Speed of my Linux Server?
ResellersProduct management, payments, setups, branding and more...
Getting started guide: Resellers
Most popular questions
- Where is Reseller Live Chat support
- Paying Reseller credit and commission
- How to brand the Reseller Storefront
- How to set Default Name servers for domains ordered through the Reseller Account
- How to manage domains in your Reseller Account
- Why are Australian business details required for registering .AU domains?
- What is an EPP error on a domain and how can it be fixed?
- How to setup WHMCS module
- How to add Reseller credit
- Does your company have a Reseller plan?
AffiliatesCommission payments, adding banners, links and general questions
Most popular questions
- Do you have an Affiliate or Referral program?
- How to keep track of Affiliate clicks and orders?
- How to get paid the Commission?
- Where can I publish the banner or text Ads?
- How much does it cost to join the Affiliate Program?
- How to earn commission?
- How to request payment of the Affiliate Commission
- How to access the code required for the Affiliate Ads
- How to add the Affiliate link to the Outlook email
Known Issues
No Significant Issues
updated: 21:24 MST
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