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Click on any of the questions below to view your answers.
How To
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How do I upload my website?
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Change Your FTP Password
It is a good idea to regularly change your password.
You should always change your password if you think
someone else has access to your FTP account.
- Login to your Hosting control panel
- Click on the FTP Manager button on the home
page
- Click on the FTP Accounts link
- Click on the Change Password button
- Enter the new password in the New Password field
- Click Change button
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Password Protecting A Directory
This allows you to store sensitive material online
and restrict material to authorised users only.
You can protect directories within your site from
browsers by using a password to protect them. This
has the same appearance and effect as the password
protection on the Hosting control panel.
- Login to your Hosting control panel
- Click Directory Protection on the home page
- Find the directory that you want to protect.
Select a folder by clicking on the folder name
link, or open a folder by clicking on the folder
icon
- Click on the tick box next to the PADLOCK icon
- Type the name that you want to appear in the
Protected Resource Name field. This is optional
and purely for the user's benefit
- Click on the Save button. Generally, you now
need to add at least one authorized user to enable
access to the directory. Refer to Adding an Authorised
User for more information below
Adding An Authorised User
You can control who can access protected directories
by adding Authorised users. Generally, at least
one Authorised user needs to be added, otherwise
no-one will not be able to view the directory.
- Login to your Hosting control panel
- Click Directory Protection on the home page
- Find the required directory. Click on a folder
name link to select a folder. Click on the folder
icon to open the folder.
- Type the user’s name in the Username field,
and password in the Password field
- Click Add New User
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Creating MySQL Database
Before you can use a MySQL database you need to
create it and a user to access it. You can do this
from your Hosting control panel. When you create
a database and username your Hosting control panel
automatically prefixes them with your Hosting control
panel username. Follow the steps below, replacing
“user” with your Hosting control panel
username.
- Login to your Hosting control panel
- Click “MySQL Databases”
- Next to “Db:” type a database name
(e.g. “db”) and click “Add Db”
- Return to the “MySQL Databases”
page
- Under “Users” type a username (e.g.
“me”) and a password and click “Add
User”
- Return to the “MySQL Databases”
page
- Select the newly created user (e.g. “user_me”)
and the newly created database (e.g. “user_db”)
and click “Add User to Db”
- Add '%' to access hosts, this will allow the
users to connect to the database
Now use the following details to connect
to the database:
Server: 127.0.0.1
User: user_me
Database: user_db
Password: The password you entered when you created
user_me
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Creating A Subdomain
Subdomains are a way of creating separate accounts
within your master account, which are accessed as
separate URLs. For example, you could set up a "timber"
subdomain on your master account "hardware.com",
which would be accessed as "timber.hardware.com".
A lot of larger businesses use subdomains to establish
branding and focus on separate product lines, because
a subdomain creates a separate URL and web presence.
In practice, a subdomain is a sub folder within
the public_http level of your account that has its
own cgi-bin directory. The "timber" example
above creates a new top-level folder called timber,
with a cgi-bin sub-folder. Upload your files for
the subdomain to this location, including a separate
home file (such as index.htm).
Currently you cannot create email accounts with
the subdomain extension. A workaround for this is
to create an account called "sales-timber@hardware.com",
or similar.
- Login to your Hosting control panel
- Click Domain Manager on the home page, then
click Subdomains
- Type the text for the new subdomain in the
available field – make sure the addition
to the name conforms with domain name conventions
- Click Add. A folder with the same name as the
subdomain has now been added to your public_html
folder, with a cgi-bin sub-folder (if CGI scripts
are enabled on your account)
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Creating A Parked Domain Name
You can set up a domain name that you own to point
to another domain name. This is known as "parking"
a domain.
Example: You own the business.com.au
and innovation.com.au domain names. You already
have a web site for business.com, but you do not
want to create a new web site for innovation.cm.au
at the moment. By parking innovation.com on top
of business.com, all URL requests for innovation.com
will automatically go to business.com.au instead.
- Login to your Hosting control panel
- Click Domain Manager on the home page, then
click Parked Domains
- Type the name of the domain you want to park
in the New Domain Name field
- Click Add
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Using PHP FormMail
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Create Email Accounts
You can set up as many POP3 email accounts as you
require, up to the maximum limit set for your hosting
plan. To get started follow the simple instructions
below.
You will need your Username and Password to access
your Hosting Manager. Please check your confirmation
setup email for the login information.
- Login to your Host
Manager control panel
- Click Add/Del Email Accounts in the Mail area
- Click Add Account
- Type the first part of the email address in
the email field and the password in the Password
field
- Type the maximum size limit for this mailbox
in the Quota field, if required. The size limit
is in megabytes. If you don’t type in a
size limit, your mailbox will only be limited
by the available disk space
- Click Create
- Your new account has now been created - please
refer to the Set
Up your Email and an email client for checking
your email
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Setup Email Accounts
After you have created your new email account,
you can now set up your new email on your computer
so you can send and receive emails with ease.
Click here
for step-by-step tutorials.
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Create A Catch All Email Account
Any email that is sent to an unknown account at
your domain name, such as unknown@yourdomain.com,
gets automatically rerouted to your default email
account. All web site accounts are automatically
assigned a default email address: user@yourdomain.com
which you can change, if required. We strongly recommend
that you don’t set up these catch all accounts.
They can give you a massive increase in spam.
- Login to your Host
Manager control panel
- Click Default Address in the Mail area
- Click Set Default Address
- Type the complete email address of the new
default in the field next to your website name
drop-down list. Note: you can type :blackhole:
to throw away all incoming mail, or :fail: to
bounce the email back to the sender as no such
address here
- Click Change. Your new default email address
has now been set
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Create Email Forwarding
Email forwards simply allow you to automatically
forward email sent to one account to another account.
This is useful when you work at two separate locations
or have gone on holiday. To forward mail from one
account to two or more accounts, just add two or
more forwards for the account that is being forwarded.
- Login to your Host
Manager control panel
- Click Forwarders in the Mail area
- Click Add Forwarder
- In the first field, type the first part of
the email address to be forwarded
- Choose the required domain from the drop-down
list
- In the second field, type the full email address
to receive forwarded mail
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Change Email Password
It is useful to occasionally change the passwords
on your email accounts to maximise your email security.
You should always change your password if you think
someone else has access to your account.
Note: Make sure that you change the password in
your email client (e.g. Outlook) application as
well, or you will not be able to receive emails.
- Login to your Host
Manager control panel
- Click Add/Del Email Accounts in the Mail
area
- Click Change Password next to the required
email address
- Type the new password in the New Password
field
- Click Change. Your password for the selected
account has now been changed
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Standard Spam Filter Setup
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Sales Questions
General Questions
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How do I upgrade my account?
Almost any upgrade to your account can be made instantly
by our support team. Click
here to view all upgrade options.
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How do I renew my Web Hosting plan.
To renew your Web Hosting plan please email
our support team and confirm you would like to continue
your Web Hosting service. The same annual fees apply for
renewal. |
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How do I point another domain name to my web hosting space?
Adding another domain to your web hosting space is easy.
- Log in to your Hosting control panel
- Click Domain Manager icon on the home page. Then click
Parked Domains
- Type the name of the domain to park in the New Domain
Name field
- Click Add
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What folder do I upload my website to?
You will need to upload all your website files to the folder
public_html. All files outside this directory will not work.
If you cannot see this folder it means you have automatically
been taken to this location.
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Do I receive a domain name certificate to prove that I am the owner?
When you register a domain name we will automatically send
you back confirmation approval. This is classed as the domain
name certificate of ownership. However, we do suggest clients
us the Who Is tool for
full confirmation. This will display the exact owner.
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What is a Subdomain?
Subdomains are a way of creating separate accounts within
your master account, which are accessed as separate URLs.
For example, you could set up a "timber" subdomain
on your master account "hardware.com", which would
be accessed as "timber.hardware.com". A lot of
larger businesses use subdomains to establish branding and
focus on separate product lines, because a subdomain creates
a separate URL and web presence.
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