Help & Setup
Click on any of the questions below to view the answers.
|Upload or Publish my website?
Click here for easy click by click tutorials.
|Transfer my web site (including WordPress) from another host/company?
Click here for easy click by click tutorials.
|Change Your FTP Password
It is a good idea to regularly change your password. You should always change your password if you think someone else has access to your FTP account.
|Password Protecting a Directory
This allows you to store sensitive material online and restrict the material to authorised users only. You can protect directories within your site from browsers by using a password to protect them. This has the same appearance and effect as the password protection on the Hosting control panel.
Adding An Authorised User
You can control who can access protected directories by adding Authorised users. Generally, at least one Authorised user needs to be added, otherwise no-one will be able to view the directory.
|Creating MySQL Database
Before you can use a MySQL database you need to create it and a user to access it. You can do this from your Hosting Manager. When you create a database and username your Hosting Manager automatically prefixes them with your Hosting Manager username. Follow the steps below, replacing "user" with your Hosting Manager username.
Now use the following details to connect to the database:
Password: The password you entered when you created user_me
|Creating a Subdomain
Subdomains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your domain name "hardware.com", which would be accessed as "timber.hardware.com". A lot of larger businesses use subdomains to establish branding and focus on separate product lines, because a subdomain creates a separate URL and web presence.
In practice, a subdomain is a sub folder within the public_html level of your account that has its own cgi-bin directory. The "timber" example above creates a new top-level folder called timber, with a cgi-bin sub-folder. Upload your files for the subdomain to this location, including a separate home file (such as index.htm).
You can create email accounts with the subdomain extension. So you can create an email account called "email@example.com"
|Creating a Parked Domain Name
You can set up a domain name that you own to point to another domain name. This is known as "parking" a domain.
Example: You own the business.com and innovation.com.au domain names. You already have a website for business.com, and you want innovation.com.au to come up with the same website. By parking innovation.com.au on top of business.com, all URL requests for innovation.com.au will automatically go to business.com instead.
|Using PHP FormMail
Click here read more.
|Create Email Accounts
You can set up as many POP3 email accounts as you require, up to the maximum limit set for your hosting plan. To get started follow the simple instructions below.
|Setup Email Accounts
After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.
|Create a Catch All Email Account
Normally if an email is sent to an unknown address on your domain name, the sender will receive a bounce back. With 'Catch All', any email that is sent to an unknown account at your domain name, such as firstname.lastname@example.org, gets automatically rerouted to your default email account. All website accounts are automatically assigned a default email address: email@example.com which you can change, if required. We strongly recommend that you don't set up these catch all accounts as they can give you a massive increase in spam.
|Create Email Forwarding
Email forwards simply allow you to automatically forward email sent to one account to another account. This is useful when you work at two separate locations or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.
|Change Email Password
It is useful to occasionally change the passwords on your email accounts to maximise your email security. You should always change your password if you think someone else has access to your account.
Note: Make sure that you change the password in your email client (e.g. Outlook) application as well, or you will not be able to receive emails.
|Standard Spam Filter Setup
Click here to read more.
|Do I need Web Hosting?
You will need Web Hosting if you want to put up a website on the Internet.
|How and Where Do I Get Web Hosting?
We offer 3 attractive Web Hosting plans to get you started. Click here to view our Web Hosting plans.
|Are there any hidden fees?
There are NO hidden fees with Crazy Domains. All possible fees are listed on our plan pages.
|Does Crazy Domains have a Reseller plan?
Click here to view the Crazy Domains Reseller Platform.
|How do I upgrade my Web Hosting account?
Almost any possible upgrade to your account can be made instantly through your 'Account Manager'. Login via 'My Account' at the top of the page and head to your account by click 'Web Hosting' from the menu and selecting the account you want to upgrade. You will then be able to select your required upgrades.
|How do I renew my Web Hosting plan?
If you have received a renewal notice from Crazy Domains, or just want to extend or renew your Web Hosting, you can do this instantly via 'Account Manager'. Login via 'My Account' at the top of the page and head to your account by click 'Web Hosting' from the menu and select the account you want to renew or extend. You will then be able to renew or extend your Web Hosting account.
|How do I point another domain name to my Web Hosting account?
Adding another domain to your Web Hosting account is easy.
|What folder do I upload my website to?
You will need to upload all your website files to the "public_html" folder. All files outside this directory will not work. If you cannot see this folder it means you have automatically been taken to this location. If you are using our Windows Upgrade the root folder for your website is httpdocs.
|What is a Subdomain?
Subdomains are a way of creating separate websites within your master web hosting account which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your domain name "hardware.com", which would be accessed as "timber.hardware.com". Many larger businesses use subdomains to establish branding and focus on separate product lines, because a subdomain creates a separate URL and web presence.
|How to change the ownership of my account?
Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.
As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.
We need you to fill in and fax or scan and email the following documentation to our support team. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.