Help & Setup

Click here for an easy click by click tutorial.

It is a good idea to regularly change your password. You should always change your password if you think someone else has access to your FTP account.

1. Click on the "My Account" link at the top of this page
2. Click on Email & Web Hosting Manager
3. Type in your username and password and click Login
4. Click on the FTP Accounts button
5. Click the Change Password button which is next to each FTP User
6. Type in the new password in the New Password field
7. Click Change button
8. Please allow 10 minutes for any changes to take effect

This allows you to store sensitive material online and restrict the material to authorised users only. You can protect directories within your site from browsers by using a password to protect them. This has the same appearance and effect as the password protection on the Hosting control panel.

1. Login to your Hosting control panel
2. Click Password Protect Directories under the Security tab
3. Find the directory that you want to protect. Select a folder by clicking on the folder name link, or open a folder by clicking on the folder icon
4. Type the name that you want to appear in the Protected Resource Name field. This is optional and purely for the user's benefit

Adding An Authorised User

You can control who can access protected directories by adding Authorised users. Generally, at least one Authorised user needs to be added, otherwise no-one will be able to view the directory.

1. Type the user's name in the Username field, and password in the Password field
2. Click Add New User

Before you can use a MySQL database you need to create it and a user to access it. You can do this from your Hosting control panel. When you create a database and username your Hosting control panel automatically prefixes them with your Hosting control panel username. Follow the steps below, replacing "user" with your Hosting control panel username.

1. Login to your Hosting control panel
2. Click MySQL Databases under the Databases tab
3. Enter the database name in the New Database field
4. Click Create Database
5. Under Add New User type the username and a password and click Create User
6. Under Add User To Database select the username and database and click Submit
7. Select the permissions you would like to give to that user and click Make Changes
   
   Now use the following details to connect to the database:
   
   Server: localhost
   User: user_me
   Database: user_db
   Password: The password you entered when you created user_me

Subdomains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your master account "hardware.com", which would be accessed as "timber.hardware.com". A lot of larger businesses use subdomains to establish branding and focus on separate product lines, because a subdomain creates a separate URL and web presence.

In practice, a subdomain is a sub folder within the public_html level of your account that has its own cgi-bin directory. The "timber" example above creates a new top-level folder called timber, with a cgi-bin sub-folder. Upload your files for the subdomain to this location, including a separate home file (such as index.htm).

You can create email accounts with the subdomain extension. So you can create an email account called "sales@timber.hardware.com"

1. Login to your Hosting control panel
2. Click Subdomains under the Domains tab
3. Type the text for the new subdomain in the Subdomain field - make sure the addition to the name conforms with domain name conventions
4. Click Create. A folder with the same name as the subdomain has now been added to your public_html folder, with a cgi-bin sub-folder (if CGI scripts are enabled on your account)

You can set up a domain name that you own to point to another domain name. This is known as "parking" a domain.

Example: You own the business.com and innovation.com.au domain names. You already have a website for business.com, and you want innovation.com.au to come up with the same website. By parking innovation.com.au on top of business.com, all URL requests for innovation.com.au will automatically go to business.com instead.

1. Login to your Hosting control panel
2. Click Parked Domains under the Domains tab
3. Type the name of the domain you want to park in the New Domain Name field
4. Click Add Domain

Click here read more.

You can set up as many POP3 email accounts as you require, up to the maximum limit set for your hosting plan. To get started follow the simple instructions below.

You will need your Username and Password to access your Email & Web Host Manager. Please check your confirmation setup email for the login information.

1. Login to your Email & Web Host Manager
2. Click Email Accounts under the Mail header
3. Type the first part of the email address in the email field and the password in the Password field
4. Type the maximum size limit for this mailbox in the Quota field, if required. The size limit is in megabytes. If you don't type in a size limit, your mailbox will only be limited by the available disk space
5. Click Create
6. Your new account has now been created - please refer to the Set Up your Email and an email client for checking your email

After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.

Any email that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default email account. All website accounts are automatically assigned a default email address: user@yourdomain.com which you can change, if required. We strongly recommend that you don't set up these catch all accounts. They can give you a massive increase in spam.

1. Login to your Email & Web Host Manager
2. Click Default Address under the Mail header
3. Type the email address in the Forward to email address section
4. Click Change. Your new default email address has now been set

Email forwards simply allow you to automatically forward email sent to one account to another account. This is useful when you work at two separate locations or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

1. Login to your Email & Web Host Manager
2. Click Forwarders under the Mail header
3. Click Add Forwarder
4. In the Address to Forward field, type the first part of the email address to be forwarded
5. Choose the required domain from the drop-down list
6. In the Forward to email address field, type the full email address to receive forwarded mail
7. Click Add Forwarder. Your email forward has now been set

It is useful to occasionally change the passwords on your email accounts to maximise your email security. You should always change your password if you think someone else has access to your account.

Note: Make sure that you change the password in your email client (e.g. Outlook) application as well, or you will not be able to receive emails.

1. Login to your Email & Web Host Manager
2. Click Email Accounts under the Mail header
3. Click Change Password next to the required email address
4. Type the new password in the New Password field
5. Click Change. Your password for the selected account has now been changed

Click here to read more.

No, you don't need web hosting unless you want to put up a website on the Internet.

We offer 3 cheap web hosting plans to get you started. Click here to view our Web Hosting plans.

There are NO hidden fees with Crazy Domains. All possible fees are listed on our plan pages.

Click here to view resellers.

Almost any upgrade to your account can be made instantly by our support team. Click here to view all upgrade options.

If you have received a renewal notice from Crazy Domains, or just want to renew your web hosting, you can do this on our website. Renewing your web hosting with Crazy Domains is easy. Log into your Domain Manager and click Renew Hosting on the menu to the left.

Adding another domain to your web hosting space is easy.

1. Log in to your Email & Web Host Manager
2. Click Parked Domains under the Domains header
3. Type the name of the domain to park in the Create a New Domain field
4. Click Add Domain
5. You will then need to set the domains name servers to the same primary and secondary name server as the hosted domain. Click here for instructions on setting domain name servers
6. After the name servers are set it can take up to 24 hours for the domain to successfully park.

You will need to upload all your website files to the folder public_html. All files outside this directory will not work. If you cannot see this folder it means you have automatically been taken to this location. If you are using our Windows Upgrade the root folder for your website is httpdocs.

Subdomains are a way of creating separate websites within your master web hosting account which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your master web hosting account "hardware.com", which would be accessed as "timber.hardware.com". Many larger businesses use subdomains to establish branding and focus on separate product lines, because a subdomain creates a separate URL and web presence.

Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.

As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.

We need you to fill in and fax back the following documentation. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.

– Download transfer ownership form