Help & Setup
Click on any of the questions below to view the answers.
|Create Email Accounts
You can set up as many POP3 email accounts as you require, up to the maximum limit set for your hosting plan. To get started follow the simple instructions below.
|Setup Email Accounts
After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.
|Create a Catch All Email Account
Normally if an email is sent to an unknown address on your domain name, the sender will receive a bounce back. With 'Catch All', any email that is sent to an unknown account at your domain name, such as firstname.lastname@example.org, gets automatically rerouted to your default email account. All website accounts are automatically assigned a default email address: email@example.com which you can change, if required. We strongly recommend that you don't set up these catch all accounts as they can give you a massive increase in spam.
|Create Email Forwarding
Email forwards simply allow you to automatically forward email sent to one account to another account. This is useful when you work at two separate locations or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.
|Change Email Password
It is useful to occasionally change the passwords on your email accounts to maximise your email security. You should always change your password if you think someone else has access to your account.
Note: Make sure that you change the password in your email client (e.g. Outlook) application as well, or you will not be able to receive emails.
|Standard Spam Filter Setup
Click here to read more.
|Do I need email hosting?
You will need email hosting if you want to use your domain
name to setup personal email accounts for example:
Email hosting is a must for small and large businesses as this is your company image. Using an email address like firstname.lastname@example.org is really advertising Hotmail but having your own email address like email@example.com is advertising your business instead.
|How and where do I get Email Hosting?
We offer 3 attractive Email Hosting plans. Click here to view our Email Hosting plans.
|Are there any hidden fees?
There are NO hidden fees with Crazy Domains. All possible fees are listed on our plan pages.
|Does Crazy Domains have a Reseller plan?
Click here to view the Crazy Domains Reseller Platform.
|Can I upgrade from an Email Hosting to a Web Hosting plan when I’m ready?
Yes, you can upgrade your Email Hosting plan to Web Hosting instantly through your 'Account Manager'. Login via 'My Account' at the top of the page and head to your account by click 'Email Hosting' from the menu and selecting the account you want to upgrade. You will then be able to upgrade by clicking 'Web Hosting' on the right hand side.
|What happens after my Premium Email Protection 30 Day Trial?
After your 30 Day Trial the service will stop filtering and you will need to purchase the Premium Email Protection plan. You will be notified before the expiry date of the Trial.
|How do I check my email?
You can check your mail using a traditional email client such as Microsoft Outlook or Outlook Express or by using Crazy Domains' Webmail application.
Webmail enables you to check your email using your Web browser from any location as long as you have access to the Internet. One of the advantages of Webmail is that you can use Webmail and traditional email clients such as Outlook to check the same email account. So, when you're in the office you can use your favourite email application, but when you're travelling you can just log in to Webmail.
To use Webmail, click on 'My Account' at the top
of this page and then in the click 'Email Login', type the
email address and your password and you will be taken to your Webmail console.
|Do you supply spam filtering?
Crazy Domains provides Standard Email Protection with all
Web Hosting and Email Hosting plans. Standard Email Protection
provides basic, always-on protection and you can set it
up manually from your control panel.
|How do I upgrade my account?
Almost any possible upgrade to your account can be made instantly through your 'Account Manager'. Login via 'My Account' at the top of the page and head to your account by click 'Email Hosting' from the menu and selecting the account you want to upgrade. You will then be able to select your required upgrades.
|How do I renew my Email Hosting plan?
If you have received a renewal notice from Crazy Domains, or just want to extend or renew your Email Hosting, you can do this instantly via 'Account Manager'. Login via 'My Account' at the top of the page and head to your account by click 'Email Hosting' from the menu and select the account you want to renew or extend. You will then be able to renew or extend your Email Hosting account.
|Why can't I send emails?
In most cases, clients use mail.MyDomain.com as the outgoing mail server setting. You will need to change this to your Internet Service Provider’s mail server, for example: mail.MyInternetProvider.com. If you’re unsure what this setting is, please contact your Internet provider and ask for your SMTP server name.
|How to change the ownership of my account?
Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.
As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.
We need you to fill in and fax back the following documentation. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.