Help & Setup

Log in to your Email Exchange Manager here: https://winlogin.syra.net.au/

1. Click on 'Email Exchange'
2. Click on the name of your 'Organisation'
3. Click on 'Users' on left menu
4. Click create new 'User' button
5. Enter the required information and click 'Create User'

To change your password login to Outlook Web Access: http://www.ultraexchange.com.au/owa/

1. Once logged in, go to the top right hand corner of and click the 'Options' button
2. Next, go to the far left scroll down and click 'Change Password'
3. You will now be prompted to enter your current password and new password and click 'Save'
4. You will be informed that your password has been successfully changed, press the 'OK' button to log in with your new password.

The Spam Email Filter must be turned on in Outlook Web Access.

1. Log in to Outlook Web Access: http://www.ultraexchange.com.au/owa/
2. Go to 'Options'
3. Click 'See All Options'
4. Click on 'Block or Allow'
5. Click on 'Automatically Filter Junk Email'
6. Click 'Save' at the bottom of the page

Doing this will move those messages to your Spam Email folder automatically.

Go to: https://winlogin.syra.net.au/

1. Enter your username and password.
2. Click 'Sign In'.

1. Log in to your Email Exchange Manager
2. Click on 'Email Exchange'
3. Click on the name of your 'Organisation'
4. Click on 'Mailboxes' on the left
5. Click 'Create New Mailbox' button
6. If this mailbox is for a new user, select 'New User'
7. If it's for an existing user, select 'Existing User'
8. Enter the required information and click 'Create Mailbox'

Share your your Exchange account and allow other people to see items in your Outlook folders. You can set partial or full access permission to your calendar, contacts, inbox, and much more.

If you want someone to simply view, for example, your calendar and then only to be able to View or Change appointments and meetings, use the method: 'Grant partial/selected access'.

Grant Partial/Selected Access

• Open Outlook Exchange
• Click on the 'Folder list' on the left menu (Yellow Icon Folder)
• Click the icon for the folder you want to share e.g calendar
• Click 'Properties'
• Click the 'Permissions' tab
• Click 'Add' to add the name of the user that you want to grant access to, or select 'Default'
• In 'Permissions', select the access permission options for this user, and then click 'OK'

After granting access, the other party will need to open their Outlook and configure to receive your shared resources

Before you can access another person's calendar, contacts or inbox they will have to grant permissions to you.

1. Open Outlook Exchange
2. Click on 'File' in the top menu
3. Click on 'Open' on the left menu and then click 'Other User's Folder'
4. In the name box, type the name of the person who owns the folder or select name from the list of users
5. Click the folder that you want to open, and then click 'OK'

Note: If you use the "Open Other User's Folder" method as outlined, only the primary Outlook folders (contacts, inbox, Journal, Notes, Tasks) may be accessed; sub folders are not available. In order to access other than Primary Outlook folders, you must share the entire mailbox.

Outlook supports a wide range of rules that you can create. To make the learning process easy, we'll show you how to create a rule bases on a name or subject. Once you see how to create a simple rule, you'll be able to apply your knowledge to creating other type of rules.

Create a rule based on a name or subject.

1. Open Outlook Exchange
2. Open the message you want to base a rule (rule: One or more automatic actions taken on e-mail messages and meeting requests that meet certain conditions, along with any exceptions to those conditions. Rules are also referred to as filters.) on.
3. On the toolbar, click create 'Rule'.
4. In the 'Create Rule' dialog box, select the conditions and actions you want to apply.

To add more conditions, actions, or exceptions to the rule, click 'Advanced Options', and then follow the rest of the instructions in the 'Rules Wizard'.

To force Outlook to download the Offline Address Book. You may do this by selecting:

1. Open Outlook
2. On the top menu click Send/Receive
3. On menu now click 'Send/Receive Groups' from the drop down select 'Download Address Book'
4. Uncheck 'Download changes since last Send/Receive'
5. Select 'Full Details' and and click 'OK'

1. Log in to your Email Exchange Manager
2. Click on 'Email Exchange'
3. Click on the name of your 'Organisation'
4. Click on 'Distribution List' on the left
5. Click 'Create New Distribution List' button
6. Enter the required information and click 'Create Distribution List'
7. Once created click on 'Add' under members and add members
8. Click 'Save Changes'.

After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.

After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.

After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.

If the domain you are using with UltraExchange is not pointing to our DNS servers, you will need to add the following to your domain name's DNS configuration for your mail services to work correctly:

• ultraexchange.com.au | 10

Email hosting allows you to simply create professional email accounts like myname@mydomain.com.au you can use to send and receive email from.

Email Exchange will also allow you to create email accounts but also has the ability to access your email, calendar and contacts live and sycronised from your desktop, mobile phone and internet browser, making it the a must have business tool for everyone.

Yes, everything is live and synchronised, meaning any action from your desktop, mobile phone or web browser access will instantly happen across all access points so everything stays in sync.

There are NO hidden fees with Crazy Domains. All possible fees are listed on our plan pages.

Yes, you can, however you will need to purchase a new package from the Email Exchange page. Our support team can then assist with moving data over to the Exchange platform.

Yes. iPhones, iPads, Samsung Galaxy and all other smartphones support Exchange for free using their ActiveSync capability. BlackBerry devices offer full Blackberry Enterprise compatibility via the BlackBerry Upgrade.

Click here to view the Crazy Domains Reseller Platform.

The maximum email size for send and receive is 50MB.

After 10 incorrect password attempts our system locks the account for 30 minutes. This system is in place for our protection and yours.

1. To unlock an account, log in to your Email Exchange Manager
2. Click on 'Email Exchange'
3. Click on the name of your 'Organisation'
4. Click on 'Users'
5. Select the User, under the 'Confirm Password' field remove the check from 'Account is Locked Out'.

If you have forgotten your password please login to the Email Exchange Manager or contact the account holder as they can change your password in the Email Exchange Manager. Alternatively you can use the Lost password tool to recover your password by clicking 'My Account' at the top of this page, clicking 'Email Login' and then clicking 'Lost Password'.

No. Outlook and Entourage connects to the service using secure SSL HTTPS connections.

You have the ability to download all mail messages to a local machine(s) through Outlook.

Yes, email access via Outlook and Outlook Web Access is via a SSL.

You are allocated storage space for all your users' mailboxes. You can configure the amount of storage space for each mailbox and public folders via the Email Exhange Manager within the overall limit of the service included.

Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.

As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.

We need you to fill in and fax back the following documentation. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.

Download the transfer of ownership form

To access you email and calendar go to www.ultraexchange.com.au/owa/ and type in your email address and password.

In Outlook Web Access you have 2 options when you sign-in:

This is a Public or Shared Computer
Timeout is set to: 15 minutes

This is a Private Computer
Timeout is set to: 8 hours

For your security and privacy choose the appropriate option.

If the mobile phone does not support ActiveSync then it is possible to use either Microsoft Outlook Web Access if your phone supports a web browser or Outlook Mobile Access if your phone can utilise a WAP browser.

No. The fee for the BES also covers support and cost of the servers. The services are unable to connect to your existing BES infrastructure.

No. You must source your own phone and wireless service plan with a mobile provider. The wireless service must be BlackBerry Enterprise Service enabled.