Help & Setup

Log into your Email Exchange Manager here: https://www.ultraexchange.com.au

1. Click on Email Exchange
2. Click on the name of your Organisation
3. Click on Users on left menu
4. Click create new User button
5. Enter the required information and click "create User"

To change your password login to Web Access: http://www.ultraexchange.com.au

1. Once logged in, go to the top right hand corner of and click the Options button
2. Next, go to the far left scroll down and click Change Password
3. You will now be prompted to enter your current password and new password and click Save
4. You will be prompted that your password has been successfully changed, press the OK button to log in with your new password.

The Spam Email Filter must be turned on in Outlook Web Access.

1. Log into Web Access: http://www.ultraexchange.com.au
2. Go to Options
3. Click on Block or Allow
4. Click on Automatically filter Junk Email

Doing this will move those messages to your Spam Email folder automatically.

Go to: https://www.ultraexchange.com.au

1. Enter your administrative user name and password.
2. Click Sign in.

1. Log into your Email Exchange Manager
2. Click on Email Exchange
3. Click on the name of your Organisation
4. Click on Mailboxes on the left
5. Click create new Mailbox button
6. If this mailbox is for a new user, select "new User"
7. If it's for an existing user, select "Existing User"
8. Enter the required information and click "create Mailbox"

Share your your Exchange account and allow other people to see things in your Outlook folders. You can set partial or full access permission to your calendar, contacts, inbox, and much more.

If you want someone to simply view, for example, your calendar and then only to be able to View or Change appointments and meetings, use the method: "Grant partial/selected access".

Grant Partial/Selected Access

• Open Outlook Exchange
• Click on the "Folder list" on the left menu (Yellow Icon Folder)
• Click the icon for the folder you want to share e.g calendar
• Click on Folder (i.e calendar), make a right click on your mouse, and then click Properties
• Click the Permissions tab
• Click Add to add the name of the user that you want to grant access to, or select Default
• In Permissions, select the access permission options for this user, and then click OK
• All Done

After granting access, the other party will need to open their Outlook and configure to receive your shared resources

Before you can access another person's calendar, contacts or inbox they will have to grant permissions to you.

1. Open Outlook Exchange
2. Click on File in the top menu
3. Click on Open on the left menu and then click Other User's Folder
4. In the name box, type the name of the person who owns the folder or select name from the list of users
5. Click the folder that you want to open, and then click OK

Note: If you use the "Open Other User's Folder" method as outlined, only the primary Outlook folders (contacts, inbox, Journal, Notes, Tasks) may be accessed; sub folders are not available. In order to access other than Primary Outlook folders, you must share the entire mailbox.

Outlook supports a wide range of rules that you can create. To make the learning process easy, we'll show you how to create a rule bases on a name or subject. Once you see how to create a simple rule, you'll be able to apply your knowledge to creating other type of rules.

create a rule based on a name or subject.

1. Open Outlook
2. Open the message you want to base a rule (rule: One or more automatic actions taken on e-mail messages and meeting requests that meet certain conditions, along with any exceptions to those conditions. Rules are also referred to as filters.) on.
3. On the toolbar, click create Rule.
4. In the create Rule dialog box, select the conditions and actions you want to apply.

To add more conditions, actions, or exceptions to the rule, click Advanced Options, and then follow the rest of the instructions in the Rules Wizard.

To force Outlook to download the Offline Address Book. You may do this by selecting:

1. Open Outlook
2. On the top menu click Send/Receive
3. On menu now click Send/Receive Groups from the drop down select Download Address Book
4. Uncheck "Download changes since last Send/Receive"
5. Select Full Details and and click OK

1. Log into your Email Exchange Manager
2. Click on Email Exchange
3. Click on the name of your Organisation
4. Click on distribution list on the left
5. Click create new distribution list button
6. Enter the required information and click "create distribution list"
7. Once created click on "Add" under members and add members
8. Click "Save Changes".

After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.

After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.

After you have created your new email account, you can now set up your new email on your computer so you can send and receive emails with ease. Click here for step-by-step tutorials.

If the domain you are using with UltraExchange is not pointing to our DNS servers, you will need to add the following to your domain name's DNS configuration for your mail services to work correctly:

• ultraexchange.com.au | 10

Email hosting allows you to simply create professional email accounts like myname@mydomain.com.au you can use to send and recive email from.

Email Exchange will also allow you to create email accounts but also has the ability to access your email, calendar and contacts live and sycronised from your desktop, mobile phone and internet browser, making it the a must have business tool for everyone.

Yes everything is live and sycronised meaning any action from your desktop, mobile phone or web browser access will instantly happen across all access points so everything stays in sync.

There are NO hidden fees with Crazy Domains. All possible fees are listed on our plan pages.

Yes, you can upgrade your plan at any stage.

Yes. iPhones and smartphones are supported free using their ActiveSync capability. BlackBerry devices are chargeable per device.

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The maximum email size for send and receive is 50MB.

After 10 incorrect password attempts our system locks the account for 30 minutes. This system is in place for our protection and yours.

1. To unlock an account, log into your Email Exchange Manager.
2. Select Email Exchange, your Organization, Users
3. Select the User, under the Confirm Password field remove the check from "account is locked out".

If you have forgotten your password please login to the Email Exchange Manager or contact the account holder as they can change your password in the Email Exchange Manager. Alternatively you can use the Lost password tool to recover your password.

No. Outlook and Entourage connects to the service using secure SSL HTTPS connections.

You have the ability to download all mail messages to a local machine(s) through Outlook. Should you wish Crazy Domains to put your data on storage media and send it to you this will incur an hourly charge.

Yes, email access via Outlook and Outlook Web Access is via SSL.

You are allocated storage space for all your users' mailboxes. You can configure the amount of storage space for each mailbox and public folders via the Email Exhange Manager within the overall limit of the service included.

To access you email and calendar go to www.ultraexchange.com.au and type in your email address and password.

In Outlook Web Access you have 2 options when you sign-in:

This is a Public or Shared Computer
Timeout is set to: 15 minutes

This is a Private Computer
Timeout is set to: 8 hours

For your security and privacy choose the appropriate option.

If the mobile phone does not support ActiveSync then it is possible to use either Microsoft Outlook Web Access if your phone supports a web browser or Outlook Mobile Access if your phone can utilise a WAP browser.

No. The fee for the BES also covers support and cost of the servers. The services are unable to connect to your existing BES infrastructure.

No. You must source your own phone and wireless service plan with a mobile provider. The wireless service must be BlackBerry Enterprise Service enabled.